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Inspection Summary

Overall summary & rating


Updated 23 October 2020

About the service

Challoner House is a residential care home that was providing personal and nursing care for up to 49 older people. Some of the people using the service lived with dementia. At the time of the inspection there were 44 people using the service when we inspected.

People’s experience of using this service and what we found

Relatives felt their loved ones were safe living at Challoner House and they were very much at the heart of the service. We received consistent positive feedback from relatives and a professional.

People were supported to stay safe, protected from abuse and risks were assessed and well managed. There were sufficient numbers of qualified, skilled and experienced staff deployed to meet people’s needs. The provider operated safe and effective recruitment procedures.

Medicines were stored and administered safely. Clear and accurate medicines records were maintained.

Systems were in place to ensure risks associated with infection control were managed. Staff were following national guidance in relation to COVID-19. Cleaning schedules were in place and the service appeared clean and was free of malodour.

The culture of the service was open, transparent and progressive. All the staff were committed to continuous improvement of the service and individual care. People using the service, their relatives and the staff felt valued.

People were cared for by a motivated staff team, who always put people first. Staff received regular support and felt valued and listened to by management.

Regular audits were carried out to assess and monitor the quality of the service. There were appropriate management arrangements in place and relatives were positive about the management in the home.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 17 April 2019).

Why we inspected

This was an inspection based on the previous rating. A decision was made for us to inspect and examine those risks. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe sections of this full report.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Challoner House on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 23 October 2020

The service was safe.

Details are in our safe findings below



Updated 23 October 2020



Updated 23 October 2020


Requires improvement

Updated 23 October 2020



Updated 23 October 2020

The service was well-led.

Details are in our well-led findings below.