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Inspection Summary


Overall summary & rating

Good

Updated 2 October 2019

About the service

Castle Rise is a residential care home providing personal and nursing care to 29 people at the time of the inspection. The service can support up to 36 people in one adapted building.

People’s experience of using this service and what we found

There was no registered manager in post and the service was currently managed by the deputy manager. A new manager had been appointed and was due to start at the end of September 2019.

People lived in a clean and safe environment. Staff knew how to recognise the signs of abuse and what to do if they had concerns. People had risk assessments to guide staff in how to minimise accidents and incidents occurring. The risk assessments were kept under review.

People had care plans, which provided staff with good information in how to care for people in an individual way. Staff knew people’s needs well. People were able to remain at the service for end of life care if they wished.

People’s health and nutritional needs were met. They saw health care professionals in a timely way when required and received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People made positive comments about the staff team and their approach when supporting them. They said treated them well and respected their privacy and dignity.

Staff were recruited safely and there were enough staff deployed to meet people’s needs. Staff completed a two-week induction, training courses, received supervision and had an ongoing support network. Training records identified when courses had been completed and when updates were required.

The service received very few complaints. The provider had a complaints procedure on display and people told us they were confident their concerns would be listened to and acted on.

The provider had a system in place to monitor the quality of the service delivered to people. This included audits, action plans and meetings with people so they could express their views. Senior management had oversight of the service and made visits to ensure action plans were completed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 11 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 2 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 2 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 2 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 2 October 2019

The service was not always well-led.

Details are in our well-led findings below.