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Badgeworth Court Care Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 25 June 2019

About the service:

Badgeworth Court is a residential care home which provides personal and nursing care to 60 older people and people living with dementia. At the time of the inspection 45 people were receiving care. Badgeworth Court is located in Badgeworth, near to the town of Cheltenham. The home is set across three units, Norwood, De Clare and Selwyn Payne. The home is set in well presented gardens which people could access. There was a range of communal areas that people and their relatives could use.

People’s experience of using this service:

• People and their relatives felt the service had dramatically improved since the registered manager came into post in 2018. They felt the registered manager and deputy manager were incredibly approachable, open and transparent. People and their relatives were hoping for continued stability in the day to day management of the home.

• People and their relatives felt Badgeworth Court was a safe and homely place. Staff understood the risks to people and the support they required to ensure their health and wellbeing.

• People had access to a range of activities and events which they enjoyed, including music and movement. The registered manager was highly motivated in making and developing links local community groups which could support and enhance people’s contacts in the wider community.

• The registered manager and provider had clear plans to increase the stimulation and support people living with dementia received. The provider had provided additional support to the service to achieve this goal.

• People’s dignity and rights were protected. People were supported by caring and compassionate staff.

• Care and nursing staff spoke positively about the service and felt they were supported and had access to all the training and professional development they required.

• The provider and registered manager had a clear plan and vision for Badgeworth Court. Staff were aware of this vision and were focused on providing high quality, person centred care.

• People’s needs were met by sufficient numbers of staff were available to ensure people’s safety and well-being.

• Staff had a good understanding of people’s needs. People’s healthcare and wellbeing needs were being met. People were supported with their dietary needs, with some people having access to their own personal menus. The home had a head chef who was aware of people’s dietary needs.

• Staff understood their responsibility to report concerns and poor practices. The registered manager followed the duty of candour and ensured people and their relatives, as well as appropriate agencies were informed of any concerns.

The registered manager and provider had robust systems to monitor and improve the quality of service they provided at Badgeworth Court. The registered manager took every available opportunity to learn from incidents, accidents and complaints.

Rating at last inspection:

Requires Improvement (The last report was published 03 May 2018). We found four breaches of the Health and Social Care Act in relation to the requirements of person-centred care, safe care and treatment, good governance and fit & proper persons employed. Following our last inspection, we met with the provider to discuss the improvements they planned to make to Badgeworth Court. The provider sent us regular updates on their action plans.

Why we inspected:

This was a planned inspection based on the previous rating. At this inspection we found that the service had improved. We rated the service as “Good”. We also followed up on progress against agreed action plans to address the breaches in regulation we found at our previous inspection in March 2018. Previous CQC ratings and the time since the last inspection were also taken into consideration.

Follow up:

We will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated as Good.

Inspection areas

Safe

Good

Updated 25 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 25 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 25 June 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 25 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 25 June 2019

The service was well-led.

Details are in our Well-Led findings below.