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Inspection Summary

Overall summary & rating


Updated 6 November 2021

About the service

Wykeham House Care Home is a nursing home providing personal and nursing care for up to 76 older people with a variety of care needs including dementia. At the time of the inspection there were 52 people living at the service.

People’s experience of using this service and what we found

We found improvement had been made since our last inspection, people and their relatives spoke positively about the service and the provider had taken action to improve peoples experience living at the home.. This meant that there was sufficient staffing to support people’s needs and staff had the appropriate skills to support people. People told us that they felt safe with staff. Staff knew how to recognise a safeguarding concern and how to report this. Risk assessment were in place to enable staff to support people safely and staff had a good understanding of peoples needs.

Medicines were managed safely by staff who had received appropriate training. People received their medicines on time and were supported with their medicine needs.. Good infection control was maintained and people were protected from infection. Lessons were learnt when things went wrong and practice was improved.

People were supported to have maximum control and choice in their lives and staff supported people in the least restrictive way possible and in their best interests. A variety of activities were available to people when they wished to be occupied. We observed staff spending time with people and providing meaningful occupation throughout the day.

Quality assurance was effectively carried out with a wide variety of audits being undertaken and actions completed. Assessments were carried out by the registered manager prior to people moving into the home. These were detailed and personalised. Staff were aware of people’s needs and received appropriate training to support them.

People told us that the staff were kind and caring, we observed staff interacting positively with people who they knew well. The registered manager completed daily walk arounds to monitor the service including the interactions had between staff and people to ensure the atmosphere was kind and caring.

For more details, please see the full report which is on the CQC website at

Rating at last inspection The last rating for this service was requires improvement (published 21 October 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 6 November 2021

The service was safe.

Details are in our safe findings below.



Updated 6 November 2021

The service was effective.

Details are in our effective findings below.



Updated 6 November 2021

The service was caring.

Details are in our caring findings below.



Updated 6 November 2021

The service was responsive.

Details are in our responsive findings below.



Updated 6 November 2021

The service was well-led.

Details are in our well-led findings below.