Updated 24 July 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection team consisted of two inspectors and two Experts by Experience on day one. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. One inspector returned the following day to complete the inspection and to provide feedback.
Service and service type:
Southerndown is registered to provide accommodation and personal care for up to 88 older people who require nursing or personal care. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
This inspection took place on 29 and 30 May 2019 and was unannounced on the first day.
What we did:
Before the inspection we reviewed the information, we held about the service and the service provider. The registered provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law.
During our inspection we spoke with 13 people and eight relatives to obtain their feedback. We looked at records, which included four people’s care records. We checked recruitment, training and supervision records for two staff. We looked at a range of records about how the service was managed. We also spoke with the operations director, the registered manager, the deputy manager, two activities co-ordinators, two nurses, two team leaders, three care staff, one member of the housekeeping team, the maintenance manager and the chef. We also spoke with two visiting external professionals.
After the inspection we contacted 10 external health and social care professionals, including commissioners to obtain their views about the service. We also telephoned three more relatives of people living at the service.