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Inspection Summary


Overall summary & rating

Good

Updated 24 April 2019

About the service: Sherwood Lodge is a residential care home that provides personal care to up to 49 older people. At the time of the inspection 27 people were living at the service. The service is purpose built over two floors. All bedrooms were of single occupancy and a number of bedrooms had ensuite facilities. People had access to communal areas. These included a lounge, dining room, conservatory and outside secure space.

People’s experience of using this service: Improvements were noted in the way the service managed risks. Staffing levels had increased and the monitoring of people’s assessed needs was completed to ensure the staffing levels were suitable. Staff training had improved consistently for all staff members. Improvements in the management of medicines was noted. Safeguarding was being managed safely.

Consent had been obtained and recorded. Relevant deprivation of liberty applications had been submitted. Capacity assessments and best interests decisions were now being completed appropriately. People had access to relevant professionals to support their health and assessed needs.

People and relatives told us they received good care. This was confirmed by professionals we spoke with. Staff spoke with people kindly and treated people with dignity and respect, maintaining their diverse needs and rights.

Improvements in the development and completion of people’s care files was noted. These confirmed people or their representative had been consulted in them. A range of activities were being provided and technology was being used in care planning, assessing and monitoring of the service. Systems were in place to investigate and act on complaints or concerns.

Positive feedback was received about the management team and the changes since they came to post. Staff, resident and relative meetings were taking place. Audits and monitoring of the service was being undertaken.

Rating at last inspection: Inadequate. The inspection report was published on 6 November 2018.

Why we inspected: This was a scheduled inspection based upon the previous ratings and to follow up the special measures in place since the last inspection.

Follow up: The service will be re-inspected as per our inspection programme. We will continue to monitor any information we receive about the service. We may bring the next inspection forward if we receive any concerning information.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 24 April 2019

The service had improved to good.

Details are in our safe findings below.

Effective

Good

Updated 24 April 2019

The service had improved to good.

Details are in our effective findings below.

Caring

Good

Updated 24 April 2019

The service had improved to good.

Details are in our caring findings below.

Responsive

Good

Updated 24 April 2019

The service had improved to good.

Details are in our responsive findings below.

Well-led

Good

Updated 24 April 2019

The service had improved to good.

Details are in our well-led findings below.