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Inspection Summary


Overall summary & rating

Good

Updated 31 July 2019

About the service

Queens Court is a care home providing personal and nursing care for 37 older people, at the time of the inspection. The service can support up to 43 people. The provider is Barchester Healthcare Homes Limited and the home is situated in the Wimbledon area of south west London.

People’s experience of using this service and what we found

The home was a place that was safe for people to live and work. People felt safe and liked living at Queens Court. Risks to people were assessed, and this enabled them to live safely whilst taking acceptable risks and enjoying their lives. Accidents and incidents and safeguarding concerns were reported, investigated and recorded. There were adequate numbers of appropriately recruited staff. Medicines were safely administered.

The home’s culture was open and there was identifiable management and leadership. There was a clear organisational vision and values. Areas of responsibility and accountability were identified, and service quality frequently reviewed. Audits were carried out and records kept up to date. Good community links and working partnerships were established. Registration requirements were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was good (published 28 March 2018).

Why we inspected

The inspection was prompted in part due to concerns raised about staffing. A decision was made for us to inspect and examine this risk.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Queens Court on our website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 March 2018

The service remained Good.

Caring

Good

Updated 28 March 2018

The service remained Good.

Responsive

Good

Updated 28 March 2018

The service remained Good.

Well-led

Good

Updated 31 July 2019

The service was well-led.

Details are in our well-led findings below.