You are here

Inspection Summary


Overall summary & rating

Good

Updated 7 February 2020

About the service

Prestbury Beaumont DCA is a domiciliary care agency (DCA). It provides personal care to people living in their own bungalows and apartments. At the time of the inspection only two people received support with their personal care from the service.

People’s experience of using this service and what we found

People using the service received safe and effective care. Safeguarding systems, policies and procedures ensured people were safe and protected from abuse. Risks to health safety and welfare were identified and managed safely with the involvement of the person.

People told us they were supported and treated with dignity and respect. Their needs were met, and they were involved in the development of care and support plans that reflected their needs, personal preferences, likes and dislikes.

All the people using the service made positive comments about the standard of care and the service they received. One person said: “This is best the care in Macclesfield, a friend of mine has told me about other (services) and this is the best by far. Staff are caring my health care needs met, I'm safe and everything I need is to hand”. Another person said: “I would say this is an excellent (service) and consider myself fortunate.”

Care and ancillary staff were well trained and employed in enough numbers to meet people’s needs and safe recruitment procedures were followed.

Systems were in place for reporting accidents and incidents and learning from them.

The management team and the care staff had formed trusting and positive relationships with people who used the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Community based health care professionals spoke highly of the staff and the management team, reporting that they worked in partnership with them to ensure that people’s health care needs were met.

People were given opportunities to openly express their views and opinions and felt listened to. Concerns and complaints were responded to effectively and managers and staff learned from experience.

New staff received induction training before they could provide care and support. They benefited from ongoing training including nationally recognised qualifications in health and social care. Morale amongst the staff team was good. Staff told us that they appreciated support, guidance and direction of the management team.

The provider and management team demonstrated a commitment to continuous learning, improving the service and the delivery of person-centred, high quality care by engaging with everyone using the service and stakeholders.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 11 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 7 February 2020

The service remains good.

Effective

Good

Updated 7 February 2020

The service remains good.

Caring

Good

Updated 7 February 2020

The service remains good.

Responsive

Good

Updated 7 February 2020

The service remains good.

Well-led

Good

Updated 7 February 2020

The service remains good.