Our current view of the service
Updated
16 December 2025
The service is a nursing home providing nursing and personal care support to older people and younger adults who may be living with dementia. Processes were in place to help keep people safe and protect them from harm and staff understood risks associated with people’s care. However, some care records required updating or review to ensure staff had access to accurate information about people’s needs and support. Staff administered medicines as prescribed to support people’s healthcare needs. Environmental and equipment checks took place regularly to ensure people were kept safe. Staffing arrangements were regularly checked to make sure they were sufficient staff to support people’s needs. Staff had access to ongoing training to develop their skills, and competency checks were regularly completed. The provider had governance systems to monitor the quality of the service and support any required learning amongst staff. Managers made sure staff attended regular meetings, including supervision meetings, to support their needs and maintain the quality of the service. Cleaning of the home took place regularly and systems in place supported the maintenance of infection prevention and control.
At our last rated inspection, the rating for the service was Good (published 25/07/2018). A further inspection to the service was completed in 2022 where the service was not rated (published 23/02/2022).
People's experience of the service
Updated
16 December 2025
People and/or their family members were involved in the assessment of people’s needs to ensure these could be met at the home. Assessments considered people’s individual communication needs as well as personal and healthcare needs. People’s care was regularly reviewed and changes made as needed. Sometimes, records used to monitor peoples care were not completed within the times stipulated which suggested some people may have received delayed care. People’s privacy and dignity was usually protected by staff with an area of improvement noted regarding the use of some hoist slings to maintain people’s dignity. People had enough to eat and drink to stay healthy and had a choice of meals and snacks each day. Special diets were made available to those who required them and people were given opportunities to provide their views about the meals provided. People had access to a range of activities to support them to stay physically and mentally active and these took place in different areas of the home, with some, in the community. People spoke positively of the management team and felt at ease to raise any concerns if they needed to. They were confident action would be taken and improvements made. People knew staff well and said staff were usually available to support them. Records of people’s needs were shared (as appropriate) with other agencies to support the best outcomes and ensure the safe transition of people when moving services or attending hospital appointments. People told us staff understood their care and treatment needs and spoke positively of living at the home. Relatives felt staff knew people well and met their needs.