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Oulton Park Care Centre Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 2 May 2019

About the service:

Oulton Park Care Centre is a purpose built care home that provides personal and nursing care for up to 60 people. At the time of our inspection visit on 3 April 2019, there were 58 people living in the service.

People's experience of using this service:

¿ People did not always get their medicines as prescribed and medicines systems were not always safe.

¿ Risk assessments were in place. However, actions in place to mitigate risk were not always recorded in sufficient detail.

¿ There were sufficient staff to meet people's assessed needs.

¿ There were systems in place to safeguard people from abuse.

¿ Action plans were in place to improve the quality of the service.

Rating at last inspection: At the last inspection the service was rated Requires Improvement (21 December 2018). At that inspection there was a breach of regulation with regard to the management of medicines. At this inspection we found there was no longer a breach of regulation but that further improvements were still required. At the previous inspection we also rated Well-led as requires improvement. At this inspection we found that improvements had been made with a registered manager now in place. However, further improvements in the quality of audits were required.

Why we inspected: This inspection was brought forward due to information of risk or concern.

Follow up: We will follow up this inspection in line with CQC policies.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 2 May 2019

The service was not always safe

Details are in our Safe findings below

Effective

Good

Updated 21 December 2018

The service was effective.

Staff received the training and support they needed to provide care and support.

People received effective nutrition and were supported with their dietary needs.

The design and decoration of the service supported people’s independence.

Caring

Good

Updated 21 December 2018

The service was caring.

People were very complimentary about the staff who supported them, finding them kind and caring.

Staff treated people with dignity and respect.

People were involved in making decisions about their care and support

Responsive

Requires improvement

Updated 21 December 2018

The service was not consistently responsive.

Care plans did not always fully reflect people’s care needs.

People were supported to participate in a variety of activities.

Arrangements were in place for dealing with concerns and

complaints.

Well-led

Requires improvement

Updated 2 May 2019

The service was not always well-led

Details are in our Well-Led findings below.