• Care Home
  • Care home

Newton House

Overall: Good read more about inspection ratings

148 Barrowby Road, Grantham, Lincolnshire, NG31 8AF (01476) 578072

Provided and run by:
Barchester Healthcare Homes Limited

Latest inspection summary

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Background to this inspection

Updated 9 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors, a specialist advisor, and two experts by experience. A specialist advisor is a person with professional expertise in care and/or nursing. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Newton House is a ‘care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection the registered manager was no longer working at the service but had not yet deregistered. A new manager was in post and in the process of applying for their registration.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we received about the service since the last inspection. We sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used this information to plan our inspection.

During the inspection

We spoke with four people using the service, 17 relatives, the manager, the deputy manager, three nurses, and four care workers. We also spoke with members of the service's senior management team consisting of the senior regional director, the clinical development nurse, and the manager’s mentor (a registered manager at another of the provider’s services).

We reviewed a range of records including people’s care records and a sample of medicines records. We also looked at records relating to the management of the service including audits, policies and procedures, and infection control documentation.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Overall inspection


Updated 9 June 2021

About the service

Newton House provides accommodation, nursing and personal care for up to 120 adults with needs relating to dementia, physical disabilities, and mental health. The service is divided into four separate units.

At the time of our inspection visit there were 81 people using the service.

People’s experience of using this service and what we found

People were well-cared for at Newton House. Staff responded to people’s needs in a sensitive and caring manner. Staff spoke respectfully with and about people and were quick to respond to their changing needs.

Staff knew how to keep people safe and what to do if they had any concerns about their health or welfare. People’s care and nursing needs were met, with the support of external health care professionals where necessary

The premises were divided into four units, known as communities, to provide a homely atmosphere. Each community had its own staff team who knew the people they supported well. There were enough staff on duty to ensure people’s needs were met including nurses, care workers, activity co-ordinators and ancillary staff.

The manager and staff were friendly and approachable and worked as a team to ensure people had a good quality of life. There were lots of activities for people to take part in and we saw people enjoying one-to-one sessions with the activity co-ordinators.

The manager and provider carried out regular audits to check on the quality of the service. They listened to the views of people, relatives, and staff and made improvements if they were needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a focused inspection based on concerns we had received about the service. These were in relation to people's care and governance. As a result, we undertook this focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has remained the same. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection by selecting the 'all reports' link for Newton House on our website at www.cqc.org.uk