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Inspection Summary


Overall summary & rating

Good

Updated 15 December 2020

About the service

Newton House is registered to provide accommodation for up to 126 people requiring nursing or personal care, including people living with dementia. The home is purpose built and is divided into four discrete 'communities' or units. Watergate unit provides accommodation for people with general care needs, Somerby unit provides Nursing Care whilst Castlegate and Brownlow are reserved for people living with dementia. There were 88 people living in the home at the time of our inspection.

People’s experience of using this service and what we found

People living at the service told us they were happy and felt safe. Relatives were very positive about the care and experiences people were getting, and felt well informed, even during the periods of lockdown. One group of people having afternoon tea told us they liked living at Newton House “as all their friends were here”. End of life care was particularly praised for the way in which the home managed to combine care with compassionate, safe visiting.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice and were seen to be very comprehensive for people with regard to Covid-19 Testing.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 12 September 2017).

Why we inspected

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

We received concerns in relation to staffing and how this impacted on people’s care needs. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well--led sections of this full report.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has not changed from Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Newton House on our website at www.cqc.org.uk.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 December 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 December 2020

Caring

Good

Updated 15 December 2020

Responsive

Good

Updated 15 December 2020

Well-led

Good

Updated 15 December 2020

The service was well-led.

Details are in our well-Led findings below