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Inspection Summary


Overall summary & rating

Good

Updated 10 October 2020

About the service

Mulberry Court is a residential care home providing personal and nursing care to 41 people aged 65 and over across three floors, each with their own communal areas and bathing facilities. The service can support up to 64 people.

People’s experience of using this service and what we found

People living at Mulberry Court benefitted from safe and person-centred care, delivered by a team of skilled and co-ordinated staff.

People were kept safe from abuse and avoidable harm and received their medicines on time and as prescribed. Staff were recruited safely, and enough staff were deployed throughout the home to meet people’s needs.

The home was well-run, and staff were clear about their roles and responsibilities. The registered manager was a visible presence in the home promoted an open, learning culture. People, staff and relatives were encouraged to feedback and contribute to the ongoing development of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 12 November 2018).

Why we inspected

The inspection was prompted in part due to concerns received about the home. A decision was made for us to inspect and examine those risks. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

The overall rating for the service has remained the same. This is based on the findings at this inspection. We found no evidence during this inspection that people were at risk of harm. Please see the safe and well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Mulberry Court on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 October 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 October 2020

Caring

Good

Updated 10 October 2020

Responsive

Good

Updated 10 October 2020

Well-led

Good

Updated 10 October 2020

The service was well-led.

Details are in our well-Led findings below.