Meadow Park

Updated 28 August 2025

Date of assessment: 30 September to 07 October 2025.

Meadow Park is a care home providing accommodation, personal and nursing care to a maximum of 61 older people, including people who may live with dementia. At the time of our unannounced visit, 54 people were using the service.

A registered manager was in place. The registered manager is registered with the Care Quality Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements.

Meadow Park was very well-led. The provider's vision and values were truly person-centred to make sure people were at the heart of the service. This vision was driven by the exceptional leadership of the registered manager. The provider, registered manager and staff team were passionate about people's well-being.

Relatives and professionals described how people received excellent personalised care and support that was completely people centred and tailored to people’s individual needs and preferences. Staff showed a strong respect for people's diversity, valuing everyone’s unique identity and needs. The staff team knew people very well and provided support discreetly and with compassion. People’s privacy was respected, and people were supported to maintain contact with relatives and friends. The environment was exceptionally well-designed for people who may live with dementia, or a dementia-related condition to keep people engaged and stimulated. Staff followed best practice around dementia care, which led to people retaining their communication skills and identity. The activities co-ordinator ensured people were supported to experience a range of meaningful activities and entertainment.

The culture of the service was extremely friendly, open and transparent. People's and staff voices were heard to continually improve the quality of care. People, relatives and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development. The registered manager and provider were continually developing the service to meet and maximise people's outcomes. Effective auditing systems were in place.

The home was well-maintained, and systems were in place to manage the environment safely. The home was clean, and staff were aware of infection prevention measures. Medicines were managed safely apart from an issue regarding the storage of medicines at the correct temperature, which the provider assured us would be addressed.

Records provided detailed guidance to ensure people received safe, consistent, person-centred care and support. Equipment was available to meet people’s needs and to help maintain their independence. People’s mental capacity and ability to consent was taken into account, and people and their representatives were involved in planning their care and support. Where people needed continuous supervision to maintain their safety, Deprivation of Liberty Safeguards (DoLS) applications were appropriately submitted.

Staff were valued, they were encouraged to speak up and give feedback. There were sufficient trained staff who worked well with other professionals to ensure people's needs were met safely. We identified staffing levels should be kept under review on a unit on the ground floor as people became more dependent. Staff received training around a range of topics to help ensure they were competent to carry out their role to ensure people’s care and safety. There was robust recruitment of new staff

Updated 28 August 2025

People and relatives were extremely complimentary about how staff supported people to continue to enjoy a good quality of life. People told us staff were exceptionally caring, kind and supportive. Peoples’ comments included, “You feel relaxed”, “It is a home from home”, “Nothing is too much trouble for staff” and “They are very nice staff, they laugh a lot, it is a happy atmosphere.” Relatives also found staff were extremely kind and respectful. Their comments included, “It is the company. [Name] is getting looked after, they are very sociable, [Name] is thrilled with it. It is the best I have seen [Name]”, “Staff are so dedicated” and “Staff are very organised and hard working.”

People experienced a positive, relaxed, open culture that was exceptionally compassionate and caring. A relative commented, “I have visited people in homes, I always say this is the most relaxed place.” We observed warm, respectful interactions between people and staff, delivered with humour and appropriate touch throughout the inspection. Staff used personalised options, memory boxes and tactile objects, and placed orientating visuals to promote people’s engagement. There was a varied programme of activities and entertainment. Peoples’ comments included, “There are loads of activities, painting, quizzes, playing dominos and Scrabble, I keep busy”, “There is a snooker table in here” and “Staff arrange art in here after meals, in groups.”

People were supported to make choices and were involved in decision making about their care and support. Their comments included, “Staff know me well, I decide when to get up and I decide what I wear” and “I am always able to answer.

People and relatives were extremely complimentary about how staff supported people to continue to enjoy a good quality of life. People told us staff were exceptionally caring, kind and supportive. Peoples’ comments included, “You feel relaxed”, “It is a home from home”, “Nothing is too much trouble for staff” and “They are very nice staff, they laugh a lot, it is a happy atmosphere.” Relatives also found staff were extremely kind and respectful. Their comments included, “It is the company. [Name] is getting looked after, they are very sociable, [Name] is thrilled with it. It is the best I have seen [Name]”, “Staff are so dedicated” and “Staff are very organised and hard working.”

People experienced a positive, relaxed, open culture that was exceptionally compassionate and caring. A relative commented, “I have visited people in homes, I always say this is the most relaxed place.” We observed warm, respectful interactions between people and staff, delivered with humour and appropriate touch throughout the inspection. Staff used personalised options, memory boxes and tactile objects, and placed orientating visuals to promote people’s engagement. There was a varied programme of activities and entertainment. Peoples’ comments included, “There are loads of activities, painting, quizzes, playing dominos and Scrabble, I keep busy”, “There is a snooker table in here” and “Staff arrange art in here after meals, in groups.”

People were supported to make choices and were involved in decision making about their care and support. Their comments included, “Staff know me well, I decide when to get up and I decide what I wear” and “I am always able to answer. I am very observant and very happy.” Relatives told us they felt listened to and consulted when planning and agreeing how care and support should be provided. Staff supported people to have a full and active life in line with their preferences and choices about how they liked to spend their time

People’s health and care and treatment needs were met, with the involvement of appropriate professionals where needed. Staff provided exceptionally person-centred care when people were receiving end of life care. People felt able to complain and were confident action would be taken, and improvements would be made.