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Inspection Summary


Overall summary & rating

Good

Updated 26 March 2020

About the service

Hunters Care Centre is a residential care home which provides personal and nursing care to 97 older people and people living with dementia. At the time of the inspection 75 people were receiving care. Hunters Care Centre is located in a rural setting close to Cirencester. The home is set across five units, two of which catered for people living with advanced dementia. The home is set in well presented gardens which people could access. There was a range of communal areas that people and their relatives could use.

People’s experience of using this service and what we found

People were safe, comfortable and well cared for at Hunters Care Centre. People received effective care and treatment which was based on current guidance and best practice. People’s risks were assessed, and staff followed guidance provided by healthcare professionals. Care and nursing staff were fully aware of their responsibilities to raise concerns and the registered manager and provider ensured lessons were learnt from any incidents or accidents.

Staff were well trained and had the skills to meet people’s needs. Staff had access to support, reflective practice and the professional development they needed. Staff spoke positively about the support they received from the registered manager and provider. The service worked alongside a range of healthcare professionals to ensure people’s health and wellbeing were maintained.

People told us care and nursing staff were kind, caring and compassionate. Staff were attentive to people’s needs and when people were anxious, care staff took time to reassure them and promote their wellbeing. People were treated with dignity and respect.

People received care which was personalised to their needs. Where people’s needs changed or their health deteriorated, nursing and care staff took appropriate and effective action to ensure their health and wellbeing.

People enjoyed a varied and active life at Hunters Care Centre. The home was involved in the local community and people enjoyed the benefit of these connections. People and their relative’s spoke positively about the activities in the home as well as the one to one engagement they received. The registered manager and provider ensured people’s views were acted upon.

The registered manager and provider had clear and robust systems to assess, monitor and improve the quality of care people received. Systems were designed to continuously improve the service and drive positive changes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 6 September 2017). At this inspection, we found the service remained Good.

Why we inspected

This was a planned inspection based on the previous rating of “Good”.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 26 March 2020

The service was well-led.

Details are in our well-Led findings below.