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Inspection Summary

Overall summary & rating


Updated 13 November 2019

About the service

Hilton Park Oaklands provides nursing and personal care for up to 54 people, some of whom are living with Dementia. There are three units called Elm, Maple and Willow. Elm and Maple provide nursing care for people living with dementia. Willow provides nursing care for adults living with a range of conditions. All bedrooms have en-suite bathrooms and there are indoor and outdoor communal areas for people and their visitors to use.

People’s experience of using this service and what we found

The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidelines to prevent the spread of infection and gave people their medicines safely.

Staff received training, supervision, guidance and support so that they could do their job well. They worked well as a team. Staff enjoyed working at Hilton Park – Oaklands. Both people and staff recognised that staff stayed at Hilton Park – Oaklands for a long time, and there was a low staff turnover.

People liked the staff that cared for them. Staff were kind and caring and made sure people’s privacy was respected. Hilton Park – Oaklands was people’s home and staff did everything they could to make people’s lives as comfortable and fulfilling as possible.

People, and their relatives were involved in making decisions on the care they wanted. Their preference for how staff delivered their care was recorded in their care plans.

The service was well managed by a manager, and a senior staff team including a deputy manager, clinical nurse leads and regular input from a regional director. The senior staff team were passionate about giving people a high-quality service.

Systems to monitor how well the home was running were carried out. Complaints and concerns were followed up to make sure action was taken to rectify the issue. People, staff and relatives were asked their view of the service and action was taken to change any areas they were not happy with.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

The last rating for this service was Good (published 07 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 13 November 2019

The service was safe.

Details are in our safe findings below.



Updated 13 November 2019

The service was effective.

Details are in our effective findings below.



Updated 13 November 2019

The service was caring.

Details are in our caring findings below.



Updated 13 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 13 November 2019

The service was well-led.

Details are in our well-Led findings below.