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Inspection Summary

Overall summary & rating


Updated 10 May 2019

About the service: Hilderstone Hall is a care home that was providing personal and nursing care to 38 people at the time of the inspection.

People’s experience of using this service: People felt safe and happy living at Hilderstone Hall. People’s risks were assessed and planned for and there were enough staff to meet people’s needs and give people the time and reassurances they needed.

People were safeguarded from abuse and avoidable harm by well trained staff who cared about people’s wellbeing.

People had choices about what food to eat, how to spend their time and were involved in all aspects of their care. Staff knew them well including their likes, dislikes and preferences and provided support to people in the way they liked.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

People’s care records were accurate and up to date and provided staff with the information they needed to provide safe and personalised care.

People knew the management team and staff shared their vision of providing good quality support to people. People and staff were engaged and involved in the service and had opportunities to share feedback that was listened to by the management and provider.

The service had made improvements since the last inspection and now met the characteristics of Good in all areas; more information is in the full report.

Rating at last inspection: At the last inspection the service was rated Requires Improvement (report published 28 April 2018)

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor the intelligence we receive about this service. If we receive information of concern, we may bring planned inspections forward.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 10 May 2019

The service was safe

Details are in our Safe findings below.



Updated 10 May 2019

The service was effective

Details are in our Effective findings below.



Updated 10 May 2019

The service was caring.

Details are in our Caring findings below



Updated 10 May 2019

The service was responsive.

Details are in our Responsive findings below



Updated 10 May 2019

The service was well-led

Details are in our Well-Led findings below.