Emily Jackson House

Updated 24 January 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 4 December 2018 and was unannounced. The inspection was carried out by one inspector, an assistant inspector, a specialist advisor who was a nurse and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We used information the registered persons sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also examined other information we held about the service. This included notifications of incidents that the registered persons had sent us since our last inspection. These are events that happened in the service that the registered persons are required to tell us about. We also invited feedback from the commissioning bodies who contributed to purchasing some of the care provided in the service, and other health professionals involved in people’s support. We did this so that they could tell us their views about how well the service was meeting people’s needs and wishes. The feedback we received was positive, some of which has been reflected in this report.

We spoke to 11 people living at the service. Some people at the service were living with dementia and were unable to communicate verbally. We observed interactions between people and staff. We spoke with seven relatives of people using the service to gain their views and experiences.

During our inspection we spoke with the regional manager, the registered manager of another home within the company, the unit manager, a nurse, three care staff, one housekeeper and the administrator.

We looked at care records for two people receiving a service. We also looked at records that related to how the service was managed including training, staff recruitment and some quality assurance records.

Updated 24 January 2019

This inspection was carried out on 4 December 2018 and was unannounced.

Emily Jackson House is a ‘care home’. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Emily Jackson House is registered to provide accommodation and personal care for up to 60 people. At the time of our inspection there were 44 people living in the service. Accommodation is arranged over three floors.

At our last inspection we rated the service as Good. At this inspection, we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

The registered manager had recently left the service. A new manager had been recruited and would be starting at the service in March 2019. They would be registering with CQC once they were working at Emily Jackson House.

People experienced a service that was safe. Staff had received training about protecting people from abuse, and they knew what action to take if they suspected abuse. Risks to people’s safety had been assessed and people were supported to take positive risks. The premises were maintained and checked to help to keep people safe.

Staff were supported to fulfil their role in meeting people’s needs. The complaints policy was accessible to people using the service.

People were given their medicines safely and when they needed them. Policies and procedures were in place so that people took their medicines when needed. People were supported to remain as healthy as possible and they had been given access to healthcare professionals when needed.

People had access to the food and drink that they enjoyed. People were supported to choose what they wanted to eat and drink. People’s nutrition and hydration needs had been assessed and recorded.

People were treated with kindness and respect. People needs had been assessed and support had been provided to meet these needs.

People were central to the support they received. Care and support was planned with people and their relatives and reviewed to ensure people continued to have the support that they needed. People were encouraged to be as independent as possible.

People took part in activities of their choice. People could choose what they wanted to do each day. There were enough staff to support people to participate in the activities they chose.

People’s records were stored securely within the service.

Processes were in place to monitor the quality of the service and the provider had asked people for feedback about the service.

Services are required to prominently display their CQC performance rating. The provider had displayed the rating in the entrance hall. The CQC rating was also displayed on their website.

Further information is in the detailed findings below.