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Inspection Summary


Overall summary & rating

Good

Updated 21 March 2019

About the service:

Edgbaston Beaumont Nursing home provides domiciliary care to people who live in privately owned bungalows and apartments which are located within the complex. At the time of the inspection visit two people were using the service.

People’s experience of using this service:

One person who used the agency and a relative told us they felt safe whilst using the service. One person said, “I feel safe with [relatives] home being within the nursing home grounds and they can access the home for entertainment and meals it is really good.”

We spoke with one person who used the service and a relative. Both commented on how well they were supported. A relative said, “They are always very polite and encourage [relative] to do things and be more independent as possible.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. One person who used the service we spoke with confirmed this.

The service worked in partnership with healthcare professionals and families to ensure people’s health care needs were met. People were supported to attend healthcare appointments to ensure their health and wellbeing was maintained.

A relative we spoke with told us told us there were enough staff to ensure the person received support and enable them to care in a timely way. They told us the staff member had built up a good relationship with them and cared for their relative extremely well.

One person told us they were treated with respect by caring staff. They were happy with the continuity of staff and had built up relationships with the staff member and registered manager. They had no issues with staffing levels and their visit was always on time at the correct time of day.

The staff member we spoke with demonstrated a good understanding of their duties to support people who lived in their own homes to take their medication. This assisted them to protect people from the unsafe management of medicines.

We found Edgbaston Beaumont had systems in place to ensure they could meet people’s diverse and cultural needs. Care records we looked at evidenced people and where appropriate relatives were fully included in their support planning.

There were good opportunities for the both people who used the service and families to discuss any concerns or ideas that they had about the agency. Relatives were consulted about their care and contributed to any reviews or discussions about the service.

People who used the service and a relative stated the staff member and registered manager engaged with other organisations to help provide consistent care. We found care plans focused on maintaining their independence in all aspects of their support requirements.

The registered manager and organisation used a variety of methods to assess and monitor the quality of the service. These included, spot checks, auditing of the service and informal regular discussions with relatives and people who used the agency.

Rating at last inspection: The service was rated Good (Report published 1 April 2016.)

Why we inspected: This was a planned and scheduled inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme or if any issues or concerns are identified.

Inspection areas

Safe

Good

Updated 21 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 21 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 21 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 21 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 21 March 2019

The service was well-led

Details are in our Well-Led findings below.