Dovedale Court provides accommodation for persons who require nursing or personal care or treatment of diseases, disorder or injury. The service can provide support for up to 32 people, including older people, younger adults and those living with dementia. At the time of our inspection, there were 31 people using the service.
The property is set over 2 floors with lift access to the upper floor. There were several communal areas and a large rear garden for people to enjoy. Aids and adaptions were in place to meet people’s individual needs.
People’s experience of using this service and what we found
Systems and processes kept people safe from abuse and medicines were managed safely. Detailed care records and risk assessments provided staff with information about people’s needs. Staff deployment was effective; we received feedback about consistency at the home and the positive impact this had on people. A relative said, “The staff know [person] so well and understand their needs, this helps keep [person] safe. They are so well looked after.” Another added, “[Person’s] needs are varied but staff have a good understanding of [person] and how to give them the best quality of life possible.” Several people on the upper floor could display heightened behaviours but these were managed by a knowledgeable and well-trained team. The home was clean and well maintained. Appropriate safety checks were carried out on premises and equipment.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider and registered manager maintained good standards. One relative told us, “The home appears to be moving forward. The registered manager seems to be making changes in both the care and the environment.” There were robust systems to respond to incidents and accidents, and monitor the quality and safety of care. Action was taken to drive improvement. We received feedback that communication was good, and the registered manager was approachable and responsive to concerns. The provider engaged people, their relatives or staff and promoted good outcomes. Staff worked hard as a team, and they spoke about their colleagues positively; morale was high. A staff member said, “It’s such a good place to work, I love that we all work together as a team. Everyone supports each other.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 3 March 2022).
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Dovedale Court on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.