Collingtree Park

Updated 17 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

Collingtree Park is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Collingtree Park is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was not a registered manager in post. There was a manager in post who was going through the registration process.

Notice of inspection

This inspection was unannounced.

We visited the service on 28 July 2022.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with five people who use the service, and one relative of a person who used the service. We also spoke with five care staff, the manager, the administrator, the chef, the housekeeping lead, the operations manager, and the regional manager. We looked at documentation including care plans, staff recruitment files, audits and action plans.

Updated 17 August 2022

About the service

Collingtree Park is a residential care home providing personal care to up to 79 people. The service provides support to older people, some of whom were living with dementia. At the time of our inspection there were 47 people using the service.

People’s experience of using this service and what we found

People felt safe living at the service. There were enough staff working within the service who were trained to ensure their practice and knowledge was up to standard.

Risk assessments were in place to ensure staff worked safely with people. Staff understood people’s needs, and the risks present within their lives.

Medicines were administered safely, and the correct documentation was being used. People were happy with their support in this area.

The service was clean and tidy, and infection control procedures were in place and adhered to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain a healthy diet, and to access health care professionals when required. Choices were offered at meal times and dietary preferences and requirements were catered for.

Audits and checks were in place to ensure errors were found and corrected and staff felt supported by management, and felt the service had undergone positive changes. People were able to feedback on the service and had their voices heard

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (10 December 2021) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an unannounced comprehensive inspection of this service on 4 October 2021. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve.

The inspection was prompted in part due to concerns received about staffing levels and poor care within the service . A decision was made for us to inspect and examine those risks under the key questions of safe, effective and well led.

We also undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective, and Well-led.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Collingtree Park on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.