You are here

Inspection Summary


Overall summary & rating

Good

Updated 14 February 2018

Collingtree Park is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided and both were looked at during this inspection.

Collingtree Park provides accommodation and care for up to 79 older people, including people that need support because of their physical frailty and those who are living with dementia. Respite care and short breaks are also part of the service provided at Collingtree Park. The home is purpose built and adapted throughout to meet the diverse care needs of the people in residence. The home had recently been refurbished and redecorated throughout. There were 76 people in residence when we inspected the service on 6 and 7 December 2017.

At the last inspection on 24 and 25 September 2015 the service was rated ‘Good’. At this unannounced inspection we found the service remained ‘Good’.

People were safe. People were protected by robust recruitment procedures that made sure people did not receive unsafe care from staff that were unsuited to work at the service. People were cared for by sufficient numbers of staff. They received care from staff that had received training and support to carry out their roles.

People's needs had been assessed prior to admission and they each had an agreed care plan that was regularly reviewed to ensure they continued to receive the care and support they needed. Risks to people’s safety were reviewed as their needs and dependencies changed. The premises and equipment used to provide people with the care they needed were appropriately maintained throughout to ensure their safety and that of the staff.

People were supported and safeguarded from avoidable harm and poor practice by staff that understood how to keep people safe. Safeguarding procedures were in place to help protect people from harm and staff understood their responsibilities to do so and to report any concerns. All safeguarding issues were investigated and appropriate action was taken.

People received care and support from staff that knew what was expected of them. Staff were friendly, kind and compassionate. They were attentive to people's needs and respected people's individuality and rights to make choices. Staff had insight into people’s capabilities and aspirations. People were encouraged and enabled to do things for themselves. Their individual preferences for the way they liked to receive their care and support were respected. Staff responded to people in a timely way whenever they needed assistance. Care plans were personalised, reflected each person’s individual needs and provided staff with the information and guidance they needed to support people. Care planning involved people and supported their diverse needs. Staff had a good understanding of people’s preferences and supported people to participate in activities they enjoyed.

People’s capacity to make informed choices had been assessed and regularly reviewed. The provider and staff were mindful of the Mental Capacity Act 2005 and the importance of seeking people’s consent when receiving care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s healthcare needs were monitored. They had access to community based healthcare professionals, such as GP’s and nurses, and had regular check-ups. They received timely medical attention when needed. Medicines were safely managed. They were securely stored and suitable arrangements were in place for their timely administration by staff that had received training.

People had enough to eat and drink. They said the meals were enjoyable and catered for their tastes and appetites. Individuals who needed encouragement and support with eating a healthy diet received the help they requ

Inspection areas

Safe

Good

Updated 14 February 2018

The service remained safe.

Effective

Good

Updated 14 February 2018

The service remained effective.

Caring

Good

Updated 14 February 2018

The service remained caring.

Responsive

Good

Updated 14 February 2018

The service remained responsive.

Well-led

Good

Updated 14 February 2018

The service remained well-led.