Updated 9 June 2025
White Lodge Medical Practice is a GP practice that delivers services to approximately 15,000 patients under a contract held with NHS England. National GP profiles state the ethnic makeup of the practice area is 67.12% White, 8.10% Asian, 10.45% Black, 6.38% Mixed and 7.95% Other. Information published by the Office for Health Improvement and Disparities shows that the deprivation within the practice population is in the 7th decile of 10. The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working in and how this impacted service delivery. Where relevant, further commentary is provided in the quality statement section of this report.
People and staff were kept safe and protected with incidents and complaints investigated. Learning outcomes were discussed. There was a robust Infection Prevention and Control (IPC) system with regular audits. Staff received regular training and appraisals. Staff managed medicines well and involved people in planning and changes.
People were involved in assessments of their needs. Regular health checks and reviews tool place. Evidence based care in line with good practice was delivered. The service worked with other agencies to enable good outcomes of care. People made informed decisions about their health.
People were treated with kindness and compassion. Dignity and privacy were respected. A chaperone service was provided to those who requested it.
People were involved in decisions about their care and information needed to make a decision was provided. Interpretation services were available. Complaints were handled appropriately.
Leaders and staff had a shared vision and culture. Staff understood their roles and responsibilities.
This is the first assessment of this location. The provider was previously registered with the CQC at a different location and was rated good.