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Archived: NurseplusUK - Suite 1 Wellington Square Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 13 June 2019

About the service: NurseplusUK - Suite 1 Wellington Square, is a domiciliary care agency in Hastings. It provides support with personal care to people living in their own homes. At the time of the inspection 33 people received personal care from the service.

People’s experience of using this service:

People received support that was person-centred and met their individual needs, choices and preferences. People received support at times of their choice and systems were in place to make sure calls were not missed. Complaints had been recorded, investigated and responded to appropriately.

Staff understood people’s care and support needs. They understood people’s needs and choices and what was important to each person. People were treated with kindness, respect and understanding. They were enabled to make their own decisions and choices about what they did each day.

Staff understood the risks associated with the people they supported. Risk assessments provided further information and guidance for staff. People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if they identified concerns.

People were supported to receive their medicines when they needed them. There were enough staff working to provide the support people needed, at times of their choice. Recruitment procedures ensured only suitable staff worked at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

People's health needs were met, they were supported to have access to healthcare services when they needed them. Staff received training that enabled them to deliver the support that people needed. Staff received support from the registered manager and their colleagues.

There was a clear staffing structure and staff were aware of their roles and responsibilities. The provider had a number of quality assurance systems in place and there was a focus on further improvement and development.

Rating at last inspection:

Requires improvement. (Report published 28 June 2018).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. At this inspection we found the service to be good.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 13 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 13 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 13 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 13 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 13 June 2019

The service was well-led

Details are in our Well-Led findings below.