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Inspection Summary


Overall summary & rating

Good

Updated 31 May 2019

About the service: Meridian Community Care Dover is a domiciliary care agency. It provides personal care to adults living in their own houses and flats in the community. At the time of the inspection the agency was supporting 15 people, only 10 were receiving personal care. CQC only inspects the service being received by people provided with personal care, where they do we also take into account any wider social care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

People were supported by caring and compassionate staff who knew them well. People were involved in planning their care, initially through a comprehensive assessment which was followed by regular reviews.

Staff build positive relationships with people and their loved ones. Loved ones told us that staff ensured they were well too and provided a support for them.

People’s care plans gave staff clear guidance about how to meet their needs in the way they preferred. This included information about the support people required with eating and drinking. Staff supported people to stay well and contacted health professionals when required. There were enough staff to meet people’s needs and they had the training and support required to carry out their roles. People were supported to maintain or regain their independence. Staff were flexible and took on additional tasks for people, such as changing light bulbs or collecting prescriptions.

There was a complaints procedure in place, no complaints had been received since the last inspection. There was a clear vision and set of values at the service which focussed on people getting high quality care the way they wanted it. People, relatives and staff told us they could always contact the office and get help or support when they needed it. The registered manager stayed up to date with changes in practice and legislation by accessing relevant websites. Regular audits were completed, and feedback was sought from people and professionals. Any shortfalls were used for learning and shared with staff.

Rating at last inspection: Good (Published November 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. We found the service continued to meet the characteristics of Good in all areas. The rating continues to be Good.

Follow up: We will continue to monitor the service.

Inspection areas

Safe

Good

Updated 31 May 2019

The service remained safe.

Effective

Good

Updated 31 May 2019

The service remained effective

Caring

Good

Updated 31 May 2019

The service remained caring

Responsive

Good

Updated 31 May 2019

The service remained responsive

Well-led

Good

Updated 31 May 2019

The service remained well-led