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Archived: The Park Residential and Nursing Home Good

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Inspection Summary


Overall summary & rating

Good

Updated 25 April 2019

About the service:

The Park Residential & Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The Park Residential & Nursing Home accommodates up to 41 people in a purpose built building. At the time of the inspection there were 36 people in residence.

People’s experience of using this service:

¿ We found improvements had been made following the previous inspection of the service by the Care Quality Commission.

¿ We found The Park Residential and Nursing Home met the characteristics of a ‘Good’ service.

¿ People and family members were consistent in their praise for the service provided. A family member told us, “I would recommend it here, I have done. I feel positive about the place and have peace of mind, I have faith in their judgement and the care they give. If I have any concerns I can raise them, and I go to the appropriate people and I know they will listen.”

¿ People’s safety was promoted. We found there were sufficient staff to meet people’s needs who had undergone a robust recruitment process. Staff had a clear understanding as to how people’s safety was to be promoted as they had received and continued to receive training and guidance.

¿Staff followed the information within people’s records to reduce potential risk, promoting people’s health and wellbeing. People’s medicines were managed safely, and prescribed medicines were regularly reviewed by a health care professional.

¿ People lived within a clean and well-maintained environment which met their needs. The service was homely and welcoming and provided opportunities for people to socialise, both within the service and the garden. Equipment to promote people’s independence and meet their personal care needs was provided.

¿ People’s needs were regularly reviewed with their involvement or that of a family member and changes were acted upon, which included referrals being made to the relevant health care professional. The service had strong links with a local surgery who provided scheduled and regular visits by a health care professional, to support people’s health and welfare.

¿ People spoke positively about the meals provided, all meals and foods were homemade and met people’s dietary requirements. Food and drinks were in plentiful supply, with snacks and drinks being served throughout the day. Mealtimes were an important social event. Family members were encouraged to join their relatives for meals.

¿ People’s rights and choices were promoted on an ongoing basis. Where people were not able to make informed decisions, then decisions were made in their best interest. Family members were consulted about their relative’s health as part of best interest decisions.

¿ People and family members were consistent in their praise of all staff for their care, attitude and approach. People’s equality, diversity and individuality was understood and respected. Staff had developed caring and positive relationships with people and their family.

¿ People’s needs were regularly reviewed and updated with their involvement and that of a family member. People and family members understood how information was stored and maintained and the legislation that governed the sharing of personal information.

¿ Effective systems were in place for staff to share information about people, so they could respond to people in a timely and coordinated manner.

¿ People had opportunities to take part in activities within the service and the wider community, which were provided by staff and by external companies.

¿ People’s views and that of their family members were regularly sought and the registered manager implemented changes based on the feedback they received, which had had a positive impact on the quality of the service as commented upon by people and their family members.

¿ Staff, peo

Inspection areas

Safe

Good

Updated 25 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 25 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 25 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 25 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 25 April 2019

The service was well-led

Details are in our Well-Led findings below.