17 December 2015
During a routine inspection
The inspection took place on 17 December 2015 and was unannounced.
St Werburghs House is a nursing home which provides care for up to thirty five people, in twenty nine bedrooms. On the day of our visit there were twenty eight people living there and no-one was sharing a room, some people in the home were living with dementia.
The service has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During the last inspection, which took place in August 2014, all the Regulation requirements were met.
On this inspection we found people were not always protected from unsafe practices around cleanliness and infection control. Some areas of the home had a malodour.
Staff were trained to recognise and respond to signs of abuse and risk assessments were carried out and reviewed.
There were sufficient staff on duty to ensure the day to day welfare of people and staff were appropriately allocated throughout the home.
Medicines were administered, recorded and managed appropriately.
The staff had appropriate training, supervision and support and they understood their roles in relation to the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).
There was a variety of food choices available on the menus and people could ask for alternatives if they did not like what was available. People were supported to have sufficient food and drink to meet their dietary requirements.
People were supported to access other health and social care professionals when required and family members and friends were encouraged to be part of the care arrangements for their relatives when this was appropriate.
Where possible, people were involved in the decisions about their care and their care plans and were encouraged to inform staff how they wanted their care delivered.
Staff were caring, kind and compassionate and cared for people in a manner that promoted their privacy and dignity. People felt listened to and had their views and choices respected.
The home was managed in a way that invited people, their relatives and staff to have an input into how the home was run and managed.
The home had systems in place to assess, review and evaluate the quality of service provision, however these processes had failed to recognise the unsafe practices around cleanliness and infection control. The provider and registered manager were working on improved ways of monitoring the cleanliness in the home.
The inspection took place on 17 December 2015 and was unannounced.
St Werburghs House is a nursing home which provides care for up to thirty five people, in twenty nine bedrooms. On the day of our visit there were twenty eight people living there and no-one was sharing a room, some people in the home were living with dementia.
The service has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During the last inspection, which took place in August 2014, all the Regulation requirements were met.
On this inspection we found people were not always protected from unsafe practices around cleanliness and infection control. Some areas of the home had a malodour.
Staff were trained to recognise and respond to signs of abuse and risk assessments were carried out and reviewed.
There were sufficient staff on duty to ensure the day to day welfare of people and staff were appropriately allocated throughout the home.
Medicines were administered, recorded and managed appropriately.
The staff had appropriate training, supervision and support and they understood their roles in relation to the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).
There was a variety of food choices available on the menus and people could ask for alternatives if they did not like what was available. People were supported to have sufficient food and drink to meet their dietary requirements.
People were supported to access other health and social care professionals when required and family members and friends were encouraged to be part of the care arrangements for their relatives when this was appropriate.
Where possible, people were involved in the decisions about their care and their care plans and were encouraged to inform staff how they wanted their care delivered.
Staff were caring, kind and compassionate and cared for people in a manner that promoted their privacy and dignity. People felt listened to and had their views and choices respected.
The home was managed in a way that invited people, their relatives and staff to have an input into how the home was run and managed.
The home had systems in place to assess, review and evaluate the quality of service provision, however these processes had failed to recognise the unsafe practices around cleanliness and infection control. The provider and registered manager were working on improved ways of monitoring the cleanliness in the home.
The inspection took place on 17 December 2015 and was unannounced.
St Werburghs House is a nursing home which provides care for up to thirty five people, in twenty nine bedrooms. On the day of our visit there were twenty eight people living there and no-one was sharing a room, some people in the home were living with dementia.
The service has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During the last inspection, which took place in August 2014, all the Regulation requirements were met.
On this inspection we found people were not always protected from unsafe practices around cleanliness and infection control. Some areas of the home had a malodour.
Staff were trained to recognise and respond to signs of abuse and risk assessments were carried out and reviewed.
There were sufficient staff on duty to ensure the day to day welfare of people and staff were appropriately allocated throughout the home.
Medicines were administered, recorded and managed appropriately.
The staff had appropriate training, supervision and support and they understood their roles in relation to the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).
There was a variety of food choices available on the menus and people could ask for alternatives if they did not like what was available. People were supported to have sufficient food and drink to meet their dietary requirements.
People were supported to access other health and social care professionals when required and family members and friends were encouraged to be part of the care arrangements for their relatives when this was appropriate.
Where possible, people were involved in the decisions about their care and their care plans and were encouraged to inform staff how they wanted their care delivered.
Staff were caring, kind and compassionate and cared for people in a manner that promoted their privacy and dignity. People felt listened to and had their views and choices respected.
The home was managed in a way that invited people, their relatives and staff to have an input into how the home was run and managed.
The home had systems in place to assess, review and evaluate the quality of service provision, however these processes had failed to recognise the unsafe practices around cleanliness and infection control. The provider and registered manager were working on improved ways of monitoring the cleanliness in the home.
The inspection took place on 17 December 2015 and was unannounced.
St Werburghs House is a nursing home which provides care for up to thirty five people, in twenty nine bedrooms. On the day of our visit there were twenty eight people living there and no-one was sharing a room, some people in the home were living with dementia.
The service has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During the last inspection, which took place in August 2014, all the Regulation requirements were met.
On this inspection we found people were not always protected from unsafe practices around cleanliness and infection control. Some areas of the home had a malodour.
Staff were trained to recognise and respond to signs of abuse and risk assessments were carried out and reviewed.
There were sufficient staff on duty to ensure the day to day welfare of people and staff were appropriately allocated throughout the home.
Medicines were administered, recorded and managed appropriately.
The staff had appropriate training, supervision and support and they understood their roles in relation to the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).
There was a variety of food choices available on the menus and people could ask for alternatives if they did not like what was available. People were supported to have sufficient food and drink to meet their dietary requirements.
People were supported to access other health and social care professionals when required and family members and friends were encouraged to be part of the care arrangements for their relatives when this was appropriate.
Where possible, people were involved in the decisions about their care and their care plans and were encouraged to inform staff how they wanted their care delivered.
Staff were caring, kind and compassionate and cared for people in a manner that promoted their privacy and dignity. People felt listened to and had their views and choices respected.
The home was managed in a way that invited people, their relatives and staff to have an input into how the home was run and managed.
The home had systems in place to assess, review and evaluate the quality of service provision, however these processes had failed to recognise the unsafe practices around cleanliness and infection control. The provider and registered manager were working on improved ways of monitoring the cleanliness in the home.
The inspection took place on 17 December 2015 and was unannounced.
St Werburghs House is a nursing home which provides care for up to thirty five people, in twenty nine bedrooms. On the day of our visit there were twenty eight people living there and no-one was sharing a room, some people in the home were living with dementia.
The service has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During the last inspection, which took place in August 2014, all the Regulation requirements were met.
On this inspection we found people were not always protected from unsafe practices around cleanliness and infection control. Some areas of the home had a malodour.
Staff were trained to recognise and respond to signs of abuse and risk assessments were carried out and reviewed.
There were sufficient staff on duty to ensure the day to day welfare of people and staff were appropriately allocated throughout the home.
Medicines were administered, recorded and managed appropriately.
The staff had appropriate training, supervision and support and they understood their roles in relation to the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).
There was a variety of food choices available on the menus and people could ask for alternatives if they did not like what was available. People were supported to have sufficient food and drink to meet their dietary requirements.
People were supported to access other health and social care professionals when required and family members and friends were encouraged to be part of the care arrangements for their relatives when this was appropriate.
Where possible, people were involved in the decisions about their care and their care plans and were encouraged to inform staff how they wanted their care delivered.
Staff were caring, kind and compassionate and cared for people in a manner that promoted their privacy and dignity. People felt listened to and had their views and choices respected.
The home was managed in a way that invited people, their relatives and staff to have an input into how the home was run and managed.
The home had systems in place to assess, review and evaluate the quality of service provision, however these processes had failed to recognise the unsafe practices around cleanliness and infection control. The provider and registered manager were working on improved ways of monitoring the cleanliness in the home.
The inspection took place on 17 December 2015 and was unannounced.
St Werburghs House is a nursing home which provides care for up to thirty five people, in twenty nine bedrooms. On the day of our visit there were twenty eight people living there and no-one was sharing a room, some people in the home were living with dementia.
The service has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During the last inspection, which took place in August 2014, all the Regulation requirements were met.
On this inspection we found people were not always protected from unsafe practices around cleanliness and infection control. Some areas of the home had a malodour.
Staff were trained to recognise and respond to signs of abuse and risk assessments were carried out and reviewed.
There were sufficient staff on duty to ensure the day to day welfare of people and staff were appropriately allocated throughout the home.
Medicines were administered, recorded and managed appropriately.
The staff had appropriate training, supervision and support and they understood their roles in relation to the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).
There was a variety of food choices available on the menus and people could ask for alternatives if they did not like what was available. People were supported to have sufficient food and drink to meet their dietary requirements.
People were supported to access other health and social care professionals when required and family members and friends were encouraged to be part of the care arrangements for their relatives when this was appropriate.
Where possible, people were involved in the decisions about their care and their care plans and were encouraged to inform staff how they wanted their care delivered.
Staff were caring, kind and compassionate and cared for people in a manner that promoted their privacy and dignity. People felt listened to and had their views and choices respected.
The home was managed in a way that invited people, their relatives and staff to have an input into how the home was run and managed.
The home had systems in place to assess, review and evaluate the quality of service provision, however these processes had failed to recognise the unsafe practices around cleanliness and infection control. The provider and registered manager were working on improved ways of monitoring the cleanliness in the home.
The inspection took place on 17 December 2015 and was unannounced.
St Werburghs House is a nursing home which provides care for up to thirty five people, in twenty nine bedrooms. On the day of our visit there were twenty eight people living there and no-one was sharing a room, some people in the home were living with dementia.
The service has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During the last inspection, which took place in August 2014, all the Regulation requirements were met.
On this inspection we found people were not always protected from unsafe practices around cleanliness and infection control. Some areas of the home had a malodour.
Staff were trained to recognise and respond to signs of abuse and risk assessments were carried out and reviewed.
There were sufficient staff on duty to ensure the day to day welfare of people and staff were appropriately allocated throughout the home.
Medicines were administered, recorded and managed appropriately.
The staff had appropriate training, supervision and support and they understood their roles in relation to the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).
There was a variety of food choices available on the menus and people could ask for alternatives if they did not like what was available. People were supported to have sufficient food and drink to meet their dietary requirements.
People were supported to access other health and social care professionals when required and family members and friends were encouraged to be part of the care arrangements for their relatives when this was appropriate.
Where possible, people were involved in the decisions about their care and their care plans and were encouraged to inform staff how they wanted their care delivered.
Staff were caring, kind and compassionate and cared for people in a manner that promoted their privacy and dignity. People felt listened to and had their views and choices respected.
The home was managed in a way that invited people, their relatives and staff to have an input into how the home was run and managed.
The home had systems in place to assess, review and evaluate the quality of service provision, however these processes had failed to recognise the unsafe practices around cleanliness and infection control. The provider and registered manager were working on improved ways of monitoring the cleanliness in the home.
The inspection took place on 17 December 2015 and was unannounced.
St Werburghs House is a nursing home which provides care for up to thirty five people, in twenty nine bedrooms. On the day of our visit there were twenty eight people living there and no-one was sharing a room, some people in the home were living with dementia.
The service has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During the last inspection, which took place in August 2014, all the Regulation requirements were met.
On this inspection we found people were not always protected from unsafe practices around cleanliness and infection control. Some areas of the home had a malodour.
Staff were trained to recognise and respond to signs of abuse and risk assessments were carried out and reviewed.
There were sufficient staff on duty to ensure the day to day welfare of people and staff were appropriately allocated throughout the home.
Medicines were administered, recorded and managed appropriately.
The staff had appropriate training, supervision and support and they understood their roles in relation to the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).
There was a variety of food choices available on the menus and people could ask for alternatives if they did not like what was available. People were supported to have sufficient food and drink to meet their dietary requirements.
People were supported to access other health and social care professionals when required and family members and friends were encouraged to be part of the care arrangements for their relatives when this was appropriate.
Where possible, people were involved in the decisions about their care and their care plans and were encouraged to inform staff how they wanted their care delivered.
Staff were caring, kind and compassionate and cared for people in a manner that promoted their privacy and dignity. People felt listened to and had their views and choices respected.
The home was managed in a way that invited people, their relatives and staff to have an input into how the home was run and managed.
The home had systems in place to assess, review and evaluate the quality of service provision, however these processes had failed to recognise the unsafe practices around cleanliness and infection control. The provider and registered manager were working on improved ways of monitoring the cleanliness in the home.
The inspection took place on 17 December 2015 and was unannounced.
St Werburghs House is a nursing home which provides care for up to thirty five people, in twenty nine bedrooms. On the day of our visit there were twenty eight people living there and no-one was sharing a room, some people in the home were living with dementia.
The service has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During the last inspection, which took place in August 2014, all the Regulation requirements were met.
On this inspection we found people were not always protected from unsafe practices around cleanliness and infection control. Some areas of the home had a malodour.
Staff were trained to recognise and respond to signs of abuse and risk assessments were carried out and reviewed.
There were sufficient staff on duty to ensure the day to day welfare of people and staff were appropriately allocated throughout the home.
Medicines were administered, recorded and managed appropriately.
The staff had appropriate training, supervision and support and they understood their roles in relation to the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).
There was a variety of food choices available on the menus and people could ask for alternatives if they did not like what was available. People were supported to have sufficient food and drink to meet their dietary requirements.
People were supported to access other health and social care professionals when required and family members and friends were encouraged to be part of the care arrangements for their relatives when this was appropriate.
Where possible, people were involved in the decisions about their care and their care plans and were encouraged to inform staff how they wanted their care delivered.
Staff were caring, kind and compassionate and cared for people in a manner that promoted their privacy and dignity. People felt listened to and had their views and choices respected.
The home was managed in a way that invited people, their relatives and staff to have an input into how the home was run and managed.
The home had systems in place to assess, review and evaluate the quality of service provision, however these processes had failed to recognise the unsafe practices around cleanliness and infection control. The provider and registered manager were working on improved ways of monitoring the cleanliness in the home.