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Clifton Manor Residential Home Good

Inspection Summary

Overall summary & rating


Updated 1 January 2020

About the service

Clifton Manor Residential Home can accommodate 47 older people and people living with dementia in one adapted building. Accommodation is provided on two floors; a passenger lift is available. At the time of our inspection 29 people were living at the service.

People's experience of using this service and what we found

People received safe care. Staff had received safeguarding training and were aware of their responsibilities to protect people from abuse and avoidable harm. Risks were assessed and planned for and staff had detailed guidance of how to mitigate and manage risks. There was a positive approach to risk taking and people's lifestyle choices were respected.

There were sufficient staff available to meet people's individual needs and staffing levels were flexible and reviewed to meet people's dependency needs. Safe staff recruitment checks were completed when new staff were appointed. People received their prescribed medicines and they were protected from the risks associated with infections and cross contamination. Systems were in place to monitor accidents and incidents and lessons were learnt to reduce further risks.

People received effective care from staff who were well trained and supported. National best practice guidance and current legislation were used to support the assessment process, to ensure care standards and expectations were met.

People received sufficient to eat and drink and their choices and preferences were respected. Health care needs were monitored and staff worked effectively with external heath care professionals in people's ongoing care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received care that respected their dignity and privacy and they were involved in their care. People were encouraged to participate in activities, interests and hobbies. End of life care was planned with people. People’s care records were person-centred and contained guidance for staff to support them in their preferred way. People had access to the provider's complaint policy and procedure.

There was a robust approach to audits, checks and continued monitoring, and oversight of the service. Quality assurance processes helped the provider and the registered manager to monitor quality and safety. The registered manager had a good knowledge of their regulatory requirement to report concerns to the CQC.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 27 April 2017). The service remains rated Good.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 1 January 2020

The service was safe.

Details are in our Safe findings below.



Updated 1 January 2020

The service was effective.

Details are in our Effective findings below.



Updated 1 January 2020

The service was caring.

Details are in our Caring findings below.



Updated 1 January 2020

The service was responsive.

Details are in our Responsive findings below.



Updated 1 January 2020

The service was well-led.

Details are in our Well-led findings below.