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Clifton Manor Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 16 November 2019

About the service

Clifton Manor Nursing Home is registered to provide personal and nursing care for up to 30 people, some of whom may be living with dementia. At the time of the inspection 29 people were living at the home. The home was purpose built and accommodation was provided over two floors. Communal lounges and a dining room were provided on the ground floor.

People’s experience of using this service and what we found

People told us they felt safe and they were consistently treated with kindness, dignity and respect. People were happy with the support they received from staff. They told us if they had any worries or concerns they could speak to the manager and staff and they would be listened to.

People’s care records contained guidance for staff about how to support people safely and minimise risks to people. Staff were trained in their responsibilities for safeguarding adults and knew what action to take if they witnessed or suspected any abuse.

Systems were in place to make sure people received their medicines as prescribed. Staff supported people to maintain their health by making appropriate referrals to community health professionals and acting on any advice they were given.

There were enough staff provided to meet people’s needs. We observed staff respond to people in a timely manner throughout the day.

The provider had recruitment procedures in place to make sure staff had the required skills and were of suitable character and background. The provider was undertaking a full audit of staff files to make sure any gaps prior to first employment were explained.

Staff were provided with regular training, supervisions and appraisals, which supported them to conduct their roles effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy with the food provided. The service catered for people's special dietary requirements and staff monitored food and fluid intake levels of people who were assessed to be at risk.

The provider had a complaints procedure in place. Information about how to complain was provided to people. People living at the home, and their relatives, knew how to complain if they needed to.

The provider and manager understood the regulatory requirements and monitored the quality and safety of the service on a regular basis. The management team provided staff with effective leadership and were approachable. Staff told us they enjoyed their jobs and they worked well together.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was Good (published 10 May 2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 November 2019

The service was caring.

Details are in our effective findings below.

Responsive

Good

Updated 16 November 2019

The service was responsive.

Details are in our effective findings below.

Well-led

Good

Updated 16 November 2019

The service was well-led.

Details are in our well-Led findings below.