Clifton Manor Nursing Home

Updated 15 June 2026

Date of assessment: 17 to 24 August 2026.
Clifton Manor Nursing Home is a nursing home, registered with the Care Quality Commission (CQC) to provide care to a maximum of 30 adults over 65 years with dementia. At the time of this assessment 29 people were living at the service. This assessment was carried out due to the length of time since the last rating.

The service provided an exceptionally high standard of care. Leaders had created a strong culture of inclusion, continuous learning and improvement, with a clear focus on ensuring care remained responsive to people’s changing needs. Risks were assessed and appropriately managed, with staff working effectively alongside healthcare professionals to achieve the best possible outcomes for people. Care was delivered in a holistic way, supporting people’s physical, emotional and social wellbeing.

Leaders demonstrated strong clinical and operational oversight and used information from audits, monitoring, incidents, outcomes and research to identify opportunities for improvement. Governance arrangements were robust and supported effective oversight of quality and safety. Learning was shared across the staff team and used to inform changes in practices. Leaders were knowledgeable, visible and committed to achieving positive outcomes for people.

The provider had a skilled and well-supported workforce. Leaders took a strategic approach to recruitment and development, with staff encouraged to develop their skills, share learning and reflect on their practice. The registered manager spoke highly of the staff team and recognised the important contribution they made to the service. They understood the staff were central to delivering high-quality care.

Overall, the service provided outstanding care, with leaders and staff working creatively to overcome barriers and develop opportunities that reflected people’s individual circumstances.

Updated 15 June 2026

People experienced care that was kind, compassionate and focused on them as individuals. Staff knew people exceptionally well and understood their needs, preferences, interests and life histories. They took time to build relationships and provided support in ways that respected people’s dignity, choices and individuality. One member of staff told us, “We are like a family, we know everyone's life history.” We used a structured observation tool to help us understand the experiences of people who may not have been able to tell us about their care directly. Our observations found staff consistently engaged with people in a kind and respectful way, responding to people’s needs with patience and understanding and improving people’s wellbeing.

People were supported to maintain their independence and have choice and control over their daily lives. Staff encouraged people to remain involved in activities, interests and routines that were important to them and supported them to stay connected with their families and communities. Staff adapted activities, therapeutic approaches and support around people’s individual circumstances, enabling them to continue experiencing things that were meaningful to them. This included supporting people with complex needs to access opportunities that might otherwise have been unavailable to them. People became more engaged and confident and experienced improvements in their mood, sleep and wellbeing.

People and those important to them were listened to and involved in decisions about their care and the development of the service. Their views were acted upon, and people were supported to plan for their future in ways that reflected their relationships, beliefs and wishes. The care people received was responsive to their changing needs.

One person told us, "Lovely building, lovely rooms and caring people." One relative told us, "I cannot praise the work done by [the service] enough. All aspects across the board are excellent. The care they give to every one of their residents is amazing. I spend a lot of time visiting and I can see the way the staff care, always kind and gentle even when they are put under difficult situations, their patience never wavers."

Overall, people experienced a service where they were valued as individuals, supported to live meaningful lives and enabled to achieve the best possible outcomes. Staff went beyond meeting people’s assessed care needs to create opportunities, overcome barriers and help people maintain their independence, relationships, interests and sense of identity.