The Care Quality Commission
  • Doctor
  • GP practice

Archived: Shakespeare Medical Practice

Burmantofts Health Centre, Cromwell Mount, Leeds, West Yorkshire, LS9 7TA (0113) 295 1133

Provided and run by:
Practice Plus Group Hospitals Limited

Important: The provider of this service changed. See new profile

All Inspections

17 December 2012

During a routine inspection

Before people received any care or treatment they were routinely asked for their consent. People told us that staff explained all procedures and treatments to them and respected their decisions about their treatment. The care and treatment plans we looked at contained evidence of consent being obtained prior to people receiving treatment. One person told us, 'I completed an initial questionnaire that included consent section.'

People experienced care, treatment and support that met their needs and protected their rights. People had thorough, detailed care and treatment assessments relating to aspects of their care needs. People were very positive about the service. One person said, 'I felt I got the care I needed, very much worth the wait.'

We observed that people were cared for in a clean, hygienic environment. There were effective systems in place to reduce the risk and spread of infection. The people we spoke with told us that they had no concerns with the cleanliness of the service. One person said, 'All clean, all good.'

People were treated by staff who were supported to deliver care safely and to an appropriate standard. Staff had a programme of on going training, supervision and appraisal.

Complaints people made were responded to appropriately. People told us if they had any concerns or complaints they would discuss them with the manager or members of staff and they were confident of using the complaints system.

5 January 2012

During a routine inspection

We were not able to speak with people who use the service. However, we looked at satisfaction survey information that the care provider had analysed. Comments included:

'Very polite and professional.'

'Staff seem pleasant and friendly.'

'Call back service gave me good advice.'

'No complaints.'

'Great.'

We saw that the majority of people had rated their overall experience of the service as excellent or good.