Archived: Cherry Tree House Residential Care Home

Provide a brief overview of the service (e.g. Type of care provided, size, facilities, number of people using it, whether there is or should be a registered manager etc).

N.B. If there is or should be a registered manager include this statement to describe what a registered manager is:

‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Give a summary of your findings for the service, highlighting what the service does well and drawing attention to areas where improvements could be made. Where a breach of regulation has been identified, summarise, in plain English, how the provider was not meeting the requirements of the law and state ‘You can see what action we told the provider to take at the back of the full version of the report.’ Please note that the summary section will be used to populate the CQC website. Providers will be asked to share this section with the people who use their service and the staff that work at there.

We did not speak to people using the service at this inspection but spoke with them in July 2013 when we last visited the service. We gathered evidence of people's experiences of the service by speaking with staff and reviewing other records related to the running of the service.

The registered manager showed us the changes that had been made since our last inspection in July 2013. We saw the service had reviewed and updated its record systems to gain further detailed information on people's needs and risks and reviews of people's needs and care plans had been completed. Records of staff training we examined demonstrated that the service had reorganised the staff training matrix and members of staff had completed essential training to meet the needs of people using the service. Systems had been put in place to support staff and enable further professional development. We reviewed the policies and procedures for the home. The list of policies was comprehensive and included a creation and review date. Records were held securely in the office of the home and were easily accessed when required.

On the day of our inspection we met and spoke with two people who use the service and the home owner. Feedback from people who use the service was positive. They told us they were happy with the care and support provided at the home and felt the staff who worked there were kind and compassionate. One person told us 'I have not been at the home long but my room is lovely and the staff are so kind and helpful'.

During our inspection we observed positive staff interactions with people who used the service. Generally staff interactions were characterised by kindness, warmth, understanding and empathy. Staff treated people with dignity and respect and offered appropriate assistance when required.

We found that the records kept by the provider and staff training were not always up to date. We have asked the provider to set out an action plan detailing what action they will take to meet the essential standards. We will check to make sure that this action is taken.