The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: SureCare Enfield

Refuge House, 9-10 River Front, Enfield, Middlesex, EN1 3SZ (020) 8367 5333

Provided and run by:
Mrs Bibi Baksh

All Inspections

19 December 2013

During a routine inspection

The feedback we have received from people and their relatives indicated that the agreed care packages had been provided and people were satisfied. Their views can be summarised by the following comments, 'it's all good, my worker understands my needs.'

We spoke with professionals who supported people and reviewed peoples care packages. They told us the agency communicated well with them, keeping them up to date with any changes in peoples care both verbally and in writing.

People we spoke with felt safe with care staff, one relative said, 'I feel safe leaving my wife with the care workers, because they understand her needs."

Of the six staff files we reviewed three did not have references on file. The manager confirmed that staff would not start work unless references had been obtained.

People told us they had been visited by the manager and spot checks had been undertaken. One person said, 'the manager came to my home and completed an assessment before they started to work.' Another said, 'I have no criticism, I'm very satisfied.'

20 December 2012

During a routine inspection

The three relatives spoken to were very positive about the care and support provided by SureCare Enfield. One relative's comments were typical when she said, 'staff are very helpful." Relatives told us that they understood how to raise concerns with the service.

Relatives told us they felt staff understood the needs of the people they supported. Relatives confirmed that staff had where necessary received particular training in the person's home. For example, how to use a hoist with a person. Relatives confirmed that regular checks were carried out by the agency to make sure that people received the quality of care they expected.

1 March 2012

During a routine inspection

We spoke to people who use the service and their relatives. People provided the following feedback.' People were treated with respect'. People told us they were asked how they wished to be cared for. People said they were involved in decisions about their care. Comments included that staff were 'respectful, polite and kind'.

When we asked people about their care the majority of people confirmed they had a copy of their care plan in their home. People said they were happy with their care. However care plans and risk assessments had not been updated regularly. This may mean that people were at risk of not receiving the care and treatment they needed to maintain their safety.

.People who use the service said that they felt that the service was safe.

When we asked people about staff said, 'They are more than just carers they are very good'. The majority of people said staff arrived on time.

Staff were not regularly supported. This may mean that people's needs may not be met consistently.

People's opinions regarding the quality of the service included 'service was good' they were' happy with service'. A person said they were sent a form which they had completed regarding the quality of the service.