Casa Mia Care Home

Updated 2 June 2026

Date of inspection – 21 and 22 July 2026. Casa Mia Care Home is a residential home which is registered to care for 40 people. At the time of our visits 40 people were living at the service. The service provides support to older and younger people and people living with dementia. It also provides support for people with physical disabilities, sensory impairments, mental health conditions and substance misuse problems. During the inspection we assessed all quality statements under the key questions of safe, effective, caring, responsive and well led.

People were supported by staff who were exceptionally kind and caring. Staff had received comprehensive training and understood how to keep people safe and protect them from avoidable harm. Staff demonstrated a strong commitment to providing high-quality person-centered care, which included supporting people with positive risk taking.

Care plans were tailored to meet people’s individual needs, promoting a strong sense of independence, incorporating people’s goals and aspirations. People were treated with dignity and compassion by a staff team who told us they enjoyed their role and felt like they were part of a family. The service actively facilitated community integration and supported people to sustain personal hobbies and interests.

The environment was maintained to a high standard, which was inclusive of people’s personal art and craft work. Areas of the service were designated to promote people’s personal achievements. The provider was continually improving the environment based on feedback from people and staff, which incorporated people’s accessibility needs to improve outcomes for people.

People received their medicines as prescribed from staff who had received training and had been competency checked. Systems were in place for the safe management, supply and disposal of medicines. We observed there were sufficient staffing levels to meet people’s needs.

The service operated in line with least restrictive practices, maximising people’s choice and autonomy. The service’s policies reinforced best-interests decision-making. Accidents and incidents were investigated thoroughly, which drove team-wide learning and proactive risk reduction.

Management provided highly visible, knowledgeable, effective leadership focused on continuous improvement. Robust governance systems actively monitored care delivery to understand what was working well and where improvements were needed. Systems were in place to monitor feedback, which incorporated proactive forward planning and ongoing innovation to improve the quality of life for people living at Casa Mia Care Home.

Updated 2 June 2026

We spoke with 11 people and 7 relatives about the care delivered at Casa Mia Care Home. We spent time seeing how people were cared for. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who did not wish to talk with us. We also carried out observations of staff interactions with people and the care being delivered. We observed staff to be attentive, patient and caring, who clearly knew people’s individual needs well.

People and relatives were extremely complimentary about the care people received, and described the service as homely, and part of people’s extended family. One person told us, “I think it’s excellent here, they make me happy”. People told us they felt safe and staff understood their specific support needs well. When talking with staff, they shared extensive knowledge of people’s personalised routines and preferences.

People were promoted to make choices about their individual lives and were supported to regain and maintain independence. People were involved in meaningful activities, both within the service, as well as being actively integrated within the local and wider community. This contributed to people’s confidence and sense of wellbeing.

Relatives spoke fondly of the care delivered, some of the comments included, “All the staff are just so brilliant. Everything gets sorted when it needs to be” and “I couldn’t praise them enough. They are their Casa Mia family, its absolutely amazing”. Another relative shared, “They know them so well and that also gives me peace of mind. They even call it home now which is lovely to hear”.

People and relatives felt confident they could raise any concerns with the provider, leaders and staff, and these would be acted upon without delay. Visual guidance for people on how to raise concerns was located at various points throughout the service.