Archived: Naidcare

Updated 28 June 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 25 February 2016 and 1 March 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that a member of the management team would be available at the office.

The inspection team consisted of one inspector.

We reviewed the information we held about the service including safeguarding alerts and other notifications. This refers specifically to incidents, events and changes the provider and registered manager are required to notify us about by law.

We spoke with three people who used the service, four relatives, five members of support staff and the manager.

We reviewed three people’s support plans and support records. We looked at the service’s staff support records for seven members of staff. We also looked at the service’s arrangements for the management of complaints, compliments, safeguarding information and the provider’s quality monitoring and audit information.

Updated 28 June 2016

Naid Care provides personal care and support to people in their own homes.

Following our inspection to the service in September 2015, an Urgent Notice of Decision was issued to the registered provider advising that no further admissions could be made to the service until 1 January 2016.

This inspection was completed on 25 February 2016 and 1 March 2016. There were three people using the service when we inspected.

A registered manager was not in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service was managed on a day-to-day basis by the registered provider and a newly appointed manager. At the time of this inspection the newly appointed manager was awaiting a date for their ‘Fit Person’ interview.

Staff had a good understanding and knowledge of safeguarding procedures and were clear about the actions they would take to protect the people they supported. Risks to people’s health and wellbeing were appropriately assessed and managed to ensure their safety.

There were sufficient numbers of staff available to meet people’s needs. Appropriate recruitment checks were in place which helped to protect people and ensure staff were suitable to work at the service. Staff told us that they felt well supported in their role and were supervised at regular intervals.

Support plans were sufficiently detailed and provided an accurate description of people’s care and support needs. People were supported to maintain good healthcare and had access to a range of healthcare services. People were supported to be able to eat and drink satisfactory amounts to meet their nutritional and hydration needs.

Staff understood the requirements of the Mental Capacity Act 2005. Staff demonstrated how to apply the principles of this legislation to their everyday practice and to help ensure that peoples’ rights were protected.

People were treated with kindness and respected by staff. Staff understood people’s needs and provided care and support accordingly. Staff had a good relationship and rapport with the people they supported. People told us that they were treated with respect and dignity.

An effective system was available to respond to complaints and concerns. The provider’s quality assurance arrangements were much improved to ensure that they strived towards continued development, so as to provide a good quality service and to meet regulatory requirements.