Archived: Victoria Cottage

We observed staff offering choices to people, and giving people time to think before making a decision.

We found that systems were in place to ensure people had their medicines at the times they needed them, and in a safe way.

We saw that people were safe because their health and welfare needs were being met by sufficient numbers of appropriately skilled staff.

Arrangements were also in place to ensure people had their comments and complaints listened to and acted on effectively.

We used different methods, such as observations, to help us understand peoples' experiences. This was because some people had complex needs which meant that they were not able to tell us about their experiences.

We observed a relaxed atmosphere in the home with positive interactions between staff and people who were engaged in activities of their choice. Staff were friendly and polite in their approach and interacted effectively with people. This showed that staff understood the needs of the people they were supporting. During our visit, we observed five people and spoke with two members of staff who told us they were happy working at the home and felt supported to carry out their roles.