SureCare Mid Surrey

Surecare Mid Surrey is a domiciliary care agency providing personal care to people in their own homes. At the time of the inspection 4 people were using the service, 2 of those using the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Improvements were required in how staff supported people with medicines. Medicine records meant incidents could not always be identified immediately. Incidents and accidents which had been identified had been recorded and responded to appropriately. The registered manager was aware of improvements to be made and had an action plan in place to respond to the risk. People and relatives felt the service was keeping people safe.

Where there was reason to believe someone might not have the mental capacity to make decisions, assessments were not always clear and decision specific. Decisions had been made with people’s legal representatives in their best interests but these were not always formally documented. People told us they were involved and felt they were able to have choice and control in their decision making.

The registered manager provided all care to the people but the quality of their care was not monitored or supervised. The registered manager lacked support and time constraints resulted in an impact on making improvements. They were prioritising recruitment to address this.

People told us they felt safe and that their needs and preferences were understood and supported by the service. People and relatives felt involved. People felt respected and encouraged to be as independent as possible. The registered manager worked with other professionals and relatives to support people’s health needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 February 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.