You are here

Sk:n - Newcastle Grey Street Good

Reports


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Sk:n - Newcastle Grey Street on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Sk:n - Newcastle Grey Street, you can give feedback on this service.

Inspection carried out on 09 June 2021

During a routine inspection

This service is rated as

Good

overall. This was the first time we had rated this service. (The previous inspection in October 2013 was unrated; we found it met the five standards we inspected at that time).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection on 9 July 2021 at Sk:n - Newcastle Grey Street as part of our inspection programme.

Sk:n – Newcastle Grey Street is registered under the Health and Social Care Act 2008 to provide the regulated activities:

• Surgical procedures

• Diagnostic and screening procedures, and

• Treatment of disease, disorder or injury.

This service is registered with CQC in respect of some, but not all, of the services it provides. The service provides independent dermatology services, offering a mix of regulated skin treatments and minor surgery as well as other non-regulated aesthetic treatments. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedules 1 and 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We only inspected and reported on the services which are within the scope of registration with the CQC.

A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There was no registered manager at the time of inspection due to a staffing change; however, the newly recruited Clinic Manager had applied for CQC registration.

Our key findings were:

  • The service had safety systems and processes in place to keep people safe. There were systems to identify, monitor and manage risks and to learn from incidents.
  • There were regular reviews of the effectiveness of treatments, services and procedures to ensure care and treatment was delivered in line with evidence-based guidelines.
  • Staff treated patients with compassion, respect and kindness and involved them in decisions about their care.
  • There was a clear strategy and vision for the service.

The areas where the provider should make improvements are:

  • Review and improve the auditing of infection rates after minor surgery.
  • Review and improve the training for staff in the use of spill kits.
  • Review and improve the provision of information in a range of appropriate languages and formats where needed.
  • The provider should review and improve the support and monitoring arrangements for clinic managers.

Dr Rosie Benneyworth BM BS BMedSci MRCGP


Chief Inspector of Primary Medical Services and Integrated Care

Inspection carried out on 18 October 2013

During a routine inspection

People who used the service commented they had received good treatment and were positive about the environment and staff attitude received. One person who used the service said the �� staff at the Newcastle branch were exceptional� and the �� staff are an asset to both the brand and the company.�

We observed people waiting for their appointments and saw they were reassured beforehand by staff, appropriate surroundings, music and a comfortable environment.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We saw that staff received training and support to deliver care and treatment safely to clients.

There were systems in place to identify, assess and manage risks to the health, safety and welfare of people used the service and others.

We saw there were information leaflets at the reception area and throughout the building that encouraged people who used the service to make complaints, suggestions or concerns known.

Inspection carried out on 8, 22 January 2013

During a routine inspection

We spoke with three patients who used the service on the day of our visit. They were all positive about the way they had been treated. For example, one patient described the service as "absolutely brilliant". Another said;" It's excellent, that's why I have come back a third time." Patients said that staff had treated them with respect and provided support and reassurance throughout the process. One person said;" I have attended the clinic for years and have a good understanding with the girls, they know what I like, and understand me, and what I need." Patients also described the clinic environment as "spotless" and "very clean".

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Staff received some training and support to deliver care and treatment safely to patients.

There were systems in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

Reports under our old system of regulation (including those from before CQC was created)