• Doctor
  • Independent doctor

Sk:n - Middlesbrough James Cook Hospital

Overall: Good read more about inspection ratings

The James Cook University Hospital, Middlesbrough, Cleveland, TS4 3BW (01642) 061627

Provided and run by:
Lasercare Clinics (Harrogate) Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Sk:n - Middlesbrough James Cook Hospital on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Sk:n - Middlesbrough James Cook Hospital, you can give feedback on this service.

9 June 2021

During a routine inspection

This service is rated as Good overall. This was the first time we had rated this service. (The previous inspections in February 2013 and January 2014 were unrated; at both inspections we found the service met the five standards we inspected).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection on 9 June 2021 at Sk:n – Middlesbrough James Cook Hospital as part of our inspection programme.

Sk:n – Middlesbrough James Cook Hospital is registered under the Health and Social Care Act 2008 to provide the regulated activities:

• Surgical procedures

• Diagnostic and screening procedures, and

• Treatment of disease, disorder or injury.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Sk:n – Middlesbrough James Cook Hospital provides a range of non-surgical cosmetic interventions, for example, lip fillers, skin peels, anti-ageing injectables, dermal fillers and laser hair removal which are not within CQC scope of registration. Therefore, we did not inspect, or report on these services.

The clinic manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service provided care in a way that kept patients safe and protected them from avoidable harm.
  • There was an open and transparent approach to safety and an effective system in place for reporting and recording incidents.
  • Risk assessments had been completed to assure the provider of the safety of the premises.
  • Patients received effective care and treatment that met their needs.
  • Staff were appropriately trained to carry out their roles.
  • Staff maintained the necessary skills and competence to support the needs of patients.
  • Patients received effective care and treatment that met their needs.
  • Staff treated patients with compassion, respect and kindness and involved them in decisions about their care.
  • There was a clear strategy and vision for the service. The leadership and governance arrangements promoted good quality care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

27 January 2014

During a routine inspection

We spoke with three people who used the service and they told us they were asked for written consent prior to receiving treatment. They also told us they were given choices and the treatment options were explained to them by staff. One person we spoke with told us, "They explained everything to me, possible side effects and after care." We found that people were involved in decisions about their care and appropriate consent was obtained.

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People said they were happy with the service and the care and treatment provided. One person said, "The staff are friendly and polite."

People were cared for in a clean, hygienic environment. One person told us, 'The clinic is always clean.'

The service was delivered in an environment that was accessible and well maintained

We found there was a recruitment procedure in place and appropriate checks were carried out on staff before they started work.

25 February 2013

During a routine inspection

We spent time observing staff. We found they were very respectful in their approach; all were very polite and friendly with patients. The general atmosphere was very welcoming and relaxed. We spoke with some patients in the waiting area. One person said 'They absolutely treat me with respect', another said 'They only discuss my treatment in the treatment room.'

We spoke with three patients who all told us they were happy with the care and treatment received. Comments included 'It's been good so far', 'I always like to see the same person, they're good like that' and 'The service is great.'

We observed that the seven lasers were maintained in good working order. We reviewed the service records for all lasers and saw that they had been regularly maintained by the company's engineers

We spoke with three members of staff. They all told us they felt supported. They said they had regular staff meetings but also felt able to approach the clinic manager if they had any other concerns or training needs.

People said that they knew they could speak to a member of staff if they had a complaint. One person said "I would just phone in if I wanted to complain.'