The Care Quality Commission
  • Doctor
  • Independent doctor

Sk:n - Leamington Spa Waterloo Place

Overall: Good read more about inspection ratings

13 Waterloo Place, Warwick Street, Leamington Spa, Warwickshire, CV32 5LA (01926) 355756

Provided and run by:
Lasercare Clinics (Harrogate) Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Sk:n - Leamington Spa Waterloo Place on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Sk:n - Leamington Spa Waterloo Place, you can give feedback on this service.

10 May 2022

During a routine inspection

We carried out an announced comprehensive inspection at Sk:n Leamington Spa on 10 May 2022.

The clinic was last inspected by CQC in January 2014 and was met all standards under the previous style of inspection.

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we inspected.
  • Information from our ongoing monitoring of data about services.
  • Information from the provider, patients, the public and other organisations.

How we carried out the inspection:

During the inspection, we visited all areas of the service. We spoke with the manager, the medical director and a nurse. We reviewed comments from patients collected by the service. We reviewed five sets of patient records.

We have rated this service as Good overall.

We found that:

  • The service had good systems to ensure patients received safe and effective care and treatment.
  • There was an effective system to identify and safeguard people from abuse.
  • The service ensured that care and treatment was delivered according to evidence-based guidelines and reviewed the appropriateness of care provided.
  • Staff treated people with kindness, dignity and respect. The service had received positive patient feedback.
  • Patients could access care and treatment when it was convenient for them and within short timescales.
  • Staff in lead roles were approachable and staff were positive about their managers.
  • There was a focus on learning and improvement and staff professional development.
  • Medical fridge temperate range checks were not routinely being recorded and it was not evident that fridges were maintaining the recommended temperature range. The provided had taken action prior to our inspection to address identified risk?

The areas where the provider should make improvements are:

  • Ensure fridges used to store medicines are keeping medicines within the manufacturers’ recommended temperature range.
  • Ensure the recording of medical fridge temperature range is being logged.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

14 January 2014

During a routine inspection

When we visited the SK:N clinic we spoke with the manager, one nurse, two therapists and one person who used the service and had received treatment.

During our visit we found that people were provided with enough information to make informed choices about the treatment they received. The reception area was welcoming and staff were friendly.

There were robust systems and checking procedures in place to ensure people's welfare and safety. Staff were all aware of the procedures and demonstrated in depth knowledge of them.

Medications were stored safely and securely and clear, accurate records were kept.

Robust systems were in place to ensure procedures were carried out regarding medicines.

Staff had the appropriate training and qualifications necessary to carry out their role and effective recruitment procedures were in place.

The complaints procedure was made available to people and complaints were fully investigated and responded to.

20 December 2012

During a routine inspection

It was not possible to speak to people who used the service as no one had an appointment booked during the inspection. We found that the clinic sought feedback from clients via an electronic survey, and that any negative scores were followed up and resolved where appropriate.

Clients were informed about the levels of treatment and costs available, and provided their signed consent to confirm that they were happy with the treatment agreed and the costs.

There were effective systems in place to ensure that the clinic was clean, hygienic and fit for purpose.

Sufficient staff were employed to be able to provide the services offered at times convenient to the clients.

Confidential client records were stored securely, as were staff personnel records.