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Archived: Acorn Lodge - Blackpool

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Reports


Inspection carried out on 1 March 2013

During a routine inspection

We spoke with three people about their experiences of living at Acorn Lodge. They said they had been given information about the home before they moved in, and that the staff regularly spoke to them, sort their views and helped them with any problems.

Comments included:

"I like it here, the staff are great, the food is good and I can do whatever I like, whenever I like."

"The staff have arranged for me to go to church. This is really important to me"

"I spoke to the staff about a problem I was having and they listened and helped me sort it out"

Training certificates for the staff team showed that staff had undertaken training regarding abuse. There were a range of policies and procedures addressed the importance of whistle blowing, reporting bad practice and the rights of people using the service. We found that the registered manager had in place recruitment and selection procedures they were used to carry out relevant employment checks on staff when they were employed. The staff team is made up of a small team of people and the registered manager explained that as a result, people who use the services received a good level of consistency in relation to the provision of care. A range of internal quality audits were undertaken by the registered manager to ensure that the service provided remained consistent.

Inspection carried out on 24 November 2011

During a routine inspection

People said that they enjoyed living at Acorn Lodge and it was their home, �I�m alright here, safe and at home�. "A comfortable and pleasant place to live. There are only ten people here. I wouldn�t like to live anywhere else"

People said they had access to voluntary work and life long learning and social activities outside of the home. �I attend a day centre each week and do voluntary work". �I�m starting an art group soon, the manager helped arrange this".

People said that they were supported to remain independent, be responsible for their bedrooms and had equipment provided to help them. �Social services provided me with these things. I�m able to get up and about by myself�. �Staff are friendly and there to help. I don�t need a lot of help as we are all independent. Staff are there when you need. I like to keep my bedroom tidy, brush and mop the floor and make my bed, but I get a bit of help with that�.

People said that they enjoyed the meals provided and had access to facilities to make drinks and snacks. �The menu is changed each week and we don�t have the same meals. We are asked what we want on the menu�. "I make my own drinks and sandwiches".

People said they were involved in their care planning and deciding when they needed help and support. �We sat together and talked about my care and what I wanted. That was good for me as I agree with the care that I get".

�I�m independent and ask for help when I need it. Staff know me well and when I need help. The staff are like family we get on well together. I have everything I need�.