16 December 2015
During a routine inspection
This inspection took place on 16 December 2015 and was announced.
Clover Carers Ltd is a domiciliary care agency providing care for people living in their own homes. On the day of our inspection there were 23 people using the service.
There was a registered manager in post at the time of the inspection. A registered manager is a person who had registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected from harm and abuse by staff who knew how to recognise and respond appropriately to concerns that they had. Risks associated with people’s care had been identified and appropriately assessed. Information was available to staff to enable them to support people safely. Staff did not start work until appropriate checks had been made to make sure they were suitable to support people in their homes and keep them safe.
People and those that mattered to them were involved in planning their own care. Staff understood how to support them. People were supported by staff who were caring and compassionate and who treated people with dignity and respect. Staff encouraged people to be as independent as they could whilst remaining in their own home.
People were supported to make their own choices and decisions about their care and support. The provider encouraged people to raise any issues and people were confident that action would be taken by the management team.
Staff received induction and ongoing training in order for them to provide care. Staff were supported by the management team and received regular feedback on performance. The managers were approachable and accessible to people and staff.
The provider completed regular quality checks to ensure that good standards of care were maintained. People’s feedback was sought on a regular basis and any areas identified were acted upon.