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Inspection Summary


Overall summary & rating

Good

Updated 20 September 2019

About the service

Milton Lodge is a care home for up to twenty-one older people who require nursing or personal care. It is situated in a residential area of Fleetwood. The home has three floors and is serviced by a passenger lift to all levels. Two bedrooms have shared occupancy for two people. There are two rooms with en-suite facilities. At the time of our inspection there were 20 people living at Milton Lodge Rest Home.

People’s experience of using this service and what we found

People were protected from risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. People told us they felt safe when supported by staff. Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. People were safely supported to receive their medicines as prescribed.

People's needs were assessed, and care and support had been planned proactively and in partnership with them. People were provided with a nutritious and varied diet. Staff had received regular training and supervision to support them to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People told us staff were kind, caring, attentive and treated them with respect. They said staff respected their privacy and dignity and supported them to be as independent as possible. The service provided people with information about local advocacy services, to ensure they could access support to express their views if they needed to.

People received person-centred care which was responsive to their needs. People’s communication needs had been assessed and where support was required these had been met. People were entertained and stimulated by the activities provided for them. The registered manager managed people’s concerns and complaints appropriately and people told us they felt listened to.

The service worked in partnership with a variety of agencies to ensure people received all the support they needed. People were happy with how the service was managed. Staff felt well supported by the registered manager. The registered manager and provider completed regular audits and checks, which ensured appropriate levels of quality and safety were maintained at the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 08 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 September 2019

The service was safe.

Details are in our safe findings below

Effective

Good

Updated 20 September 2019

The service was effective.

Details are in our effective findings below

Caring

Good

Updated 20 September 2019

The service was caring.

Details are in our caring findings below

Responsive

Good

Updated 20 September 2019

The service was responsive.

Details are in our responsive findings below

Well-led

Good

Updated 20 September 2019

The service was well-led.

Details are in our well-led findings below