Background to this inspection
Updated
9 December 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 27 November 2020 and was announced.
Updated
9 December 2020
About the service
Hillswood Lodge is a residential care home providing personal care to 19 people aged 65 and over at the time of the inspection. The service can support up to 21 people in one building. The service is registered to support people with needs such as dementia.
People’s experience of using this service and what we found
People were protected from the risk of potential abuse and risks to people were assessed and planned for. People told us they felt safe, medicines were stored safely and there were enough staff to meet people’s needs.
People had their needs and choices assessed and were supported by trained staff. The service ensured people had enough to eat and drink and catered for different dietary requirements. People were supported to access healthcare services when necessary. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were treated with kindness by staff who knew them well. People were referred to advocacy services where appropriate and had their privacy and dignity respected.
People received personalised care that was responsive to their needs. The provider was working in line with the Accessible Information Standards and people were able to complain. There were plans in place to support people with end of life care.
The service had a positive person-centred culture. Both people and staff told us the registered manager was approachable, the service worked in partnership with others and engaged people and staff. The service was displaying its current rating as required and had sent us notifications when necessary.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 5 January 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.