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St Mary's Nursing Home Margaret Street Stone Good

Inspection Summary

Overall summary & rating


Updated 6 September 2019

About the service

St. Mary’s Nursing Home is a care home providing personal and nursing care to 56 people aged 65 and over at the time of the inspection. The service accommodates up to 58 people in one adapted building.

People’s experience of using this service and what we found

People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. Staffing levels were regularly reviewed to ensure there were enough staff available to meet people’s needs. People’s medicines were managed, and staff followed infection control procedures.

Effective care planning and risk management was in place, which guided staff to provide support that met people’s needs and in line with their preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access healthcare professionals and advice received was followed by staff. There were systems in place to ensure people received consistent care and support.

People were supported by caring staff who promoted choices in a way that people understood, this meant people had control and choice over their lives. Staff provided dignified care and respected people’s privacy. People’s independence was promoted by staff.

People were involved in the planning and review of their care. Staff followed care plans to ensure they provided support in line with people’s wishes and diverse needs. People’s communication needs were met, and information was provided in a way that promoted people’s understanding. There was a complaints system in place which people understood. People were supported to have a comfortable and pain free death.

Systems were in place to monitor the service, which ensured people’s risks were mitigated and lessons were learnt when things went wrong. People and staff could approach the registered manager who acted on concerns raised to make improvements to the delivery of care. Staff and management were committed to providing a good standard of care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was Requires Improvement (report published 21 August 2018).

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on actions we told the provider to take at the last inspection.

The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 6 September 2019

The service was safe.

Details are in our safe findings below.



Updated 6 September 2019

The service was effective.

Details are in our effective findings below.



Updated 6 September 2019

The service was caring.

Details are in our caring findings below.



Updated 6 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 6 September 2019

The service was well-led.

Details are in our well-Led findings below.