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St Mary's Nursing Home Margaret Street Stone Good

All reports

Inspection report

Date of Inspection: 27 June 2013
Date of Publication: 6 August 2013
Inspection Report published 06 August 2013 PDF

Overview

Inspection carried out on 27 June 2013

During a routine inspection

This was a unannounced scheduled inspection.The service did not know that we would be visiting.

At the time of our inspection 58 people were living in the home. We spoke with staff, visitors and people who used the service that were able to tell us about their experiences.

One person who used the service told us: "I moved here after a stay in hospital. I can't go home so I am planning to stay and so far it has been excellent. I am trying to get my room sorted so that I can have some things brought in from my home. The staff are all very good and friendly. The food is good and I can join in the activities when I wish to. I have no concerns".

Another person said: "St Mary's is home from home".

A visitor told us of their satisfaction with the care and support provided to their relative. They went on to say how much their relative had improved since they moved in.

Some people were unable to speak with us either because of frailty or personal preference. We spoke with staff about the care and support they provided. They gave a detailed account of the specific individual needs of people. We saw that staff treated people compassionately; offering discreet assistance to those who required it.

We saw that systems were in place to ensure that medication was administered in a safe way. Some improvements were needed for storing medication that required a cool environment.

We saw systems were in place for recruitment of staff and for effective record keeping.