Archived: Sunrise Operations Solihull Limited

The service is registered for up to 109 people and offers accommodation for people who require nursing or personal care. At the time of our inspection there were 77 people living at the service including one person staying there temporarily receiving respite care. The service consists of three areas, Assisted Living, Reminiscence (for people living with dementia) and the Cotswold Suite (for people with higher levels of independence).

A requirement of the service’s registration is that they have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. A registered manager was in post and had been since November 2014.

There was not always enough staff available to support people at times they preferred. Staff were not always able to support people quickly or respond to their needs effectively.

People told us they felt safe living at the service. Staff knew how to safeguard people and what to do if they suspected abuse. People were protected from harm as medicines were stored securely and systems ensured people received their medicines as prescribed. Checks were carried out prior to staff starting work at the service to make sure they were of good character and ensure their suitability for employment.

People’s health and social care needs were reviewed regularly. Staff referred to other health professionals when needed, so people were supported to maintain their health and wellbeing. Risk assessments were completed and plans minimised risks associated with people’s care.

Staff understood the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLs). Staff ensured they gained consent from people before supporting them with care.

Staff had training to do their jobs effectively in order to meet people’s care and support needs. Overall staff told us they felt supported by the management team to carry out their roles effectively.

People’s nutritional needs were met and special dietary needs were catered for. People took part in some organised activities and trips, and told us there was plenty for them to do.

People told us they liked living at the service and that staff were kind and caring. People were cared for as individuals with their preferences and choices supported. Staff treated people with dignity and respect when supporting them and encouraged people to be independent. Relatives were encouraged to be involved in supporting their family members.

People were positive about the management team and the running of the service. Staff felt that recent management changes were positive in improving the service further.

The registered manager was responsive to people’s feedback in developing the service, and making continued improvements such as recruiting more staff. Systems and checks made sure the environment was safe. People knew how to complain if they wished to, and these were recorded and responded to by the management team.

People living at the home were involved in decision making regarding their day, and were treated with respect by the staff at the home.

Safe and appropriate care and treatment was given which was reflected in the care documentation. There were sufficient numbers of competent staff employed to meet the varied health and welfare needs of people within the home.

Robust systems were in place to monitor and action the quality of the service provided to people living at the home. Concerns were listened to and appropriate action was taken.

People confirmed that staff provided support in a way which they prefer. They said that there were plenty of choices at each mealtime and if they wanted something which was not on the menu, this would be provided. They told us that they could have drinks and snacks at any time. People said that their relatives and other visitors were always made welcome and were offered drinks and food.

People told us that there were enough staff to provide the support they needed. They said that they felt safe in this home.

Staff at various levels told us how they supported people in a way which met their needs and encouraged people to remain as active and independent as possible. There was an excellent relationship between staff at the home and other health professionals that ensured that people received the care and treatment they needed.

All the staff we spoke to during our visit were very friendly, helpful and professional. They told us that they felt very well supported by the management team at the home. There were good training programmes in place for all staff to allow them to further develop their skills.