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Inspection Summary


Overall summary & rating

Good

Updated 25 February 2020

About the service

Elgin Lodge is a detached two storey property The home is registered to accommodate eight people and there were eight people living at the home at the time of our inspection.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt safe using the service and were protected from abuse and the risk of abuse. Procedures were in place for the safe management of medicines and people received them on time. Safe recruitment practices were followed. Infection control practices were followed to minimise the risk of the spread of infection and regular safety checks were carried out on the environment and equipment.

Systems were in place to monitor the quality of the service that people received. People's needs and choices were assessed prior to moving into the service. People received care and support from experienced staff who received training which supported their role. People were supported to have a nutritious and balanced diet and their healthcare needs were met.

People and their family members felt the service met their needs and positive relationships had been formed with the staff delivering care and support.

People and their family members had access to information about how to make a complaint about the service.

Systems were in place to monitor the quality of the service that people received. The registered manager sought information and guidance from other agencies to continually develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (report published 28 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 25 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 February 2020

The service was well-led.

Details are in our well-Led findings below.