You are here

Woodview House Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 14 November 2019

About the service

Woodview House is a residential care home providing personal and nursing care for up to 24 older people, some of whom live with dementia. At the time of the inspection the service was supporting 18 people. The care home accommodates people in one adapted building.

People’s experience of using this service and what we found

People were safe, and we found staff supported them effectively. Staff knew how to escalate concerns and were aware of potential risks when providing support. People received their medicines when they needed them, and improvements had been made to ensure all medicine records were accurate. Staff wore gloves and aprons to ensure they protected people from cross infection. Systems were in place to review incident and accidents to see if there were any lessons to learn from these.

Staff felt confident and supported in their roles and confirmed they had positive training opportunities which enabled them to care for people effectively. People’s healthcare needs were monitored and met, and staff worked in partnership with healthcare professionals. People, as much as practicably possible, had choice and control of their lives and staff were aware of how to support them in the least restrictive way and in their best interests; the policies and systems in the service supported this practice. People and relatives made positive comments about the staff that supported them, describing them as caring. Relatives told us the staff encouraged people to be independent, protected their privacy and treated them with dignity and respect. People were supported to participant in meaningful activities.

Relatives felt involved in the development of their loved one care plans and daily support. Care plans provided staff with information about people’s needs and preferences and how they would like these to be met. A complaints procedure was in place and people and their relatives knew how to raise concerns and felt confident these would be addressed.

People, relatives and staff thought the service was managed well. The registered manager was described as visible, approachable, open and transparent in the way they managed the service. Systems were in place to monitor the delivery of the service.

Rating at last inspection

The last rating for this service was good (published 28 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 14 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 November 2019

The service was well-led.

Details are in our well-Led findings below.