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Arundel Park Residential and Nursing Home Good

We are carrying out a review of quality at Arundel Park Residential and Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 8 March 2017

The inspection was carried out on 10 November 2016 and was unannounced.

Arundel Park is registered to provide support for up to 50 people. At the time of our inspection 45 people were living there of whom 26 were receiving support with nursing care and 19 receiving support without nursing care. Situated in the Sefton Park area of Liverpool the home is near to local amenities and bus routes. All of the bedrooms provide en-suite facilities. Accommodation is over two floors with a passenger lift available for people to use.

The home did not have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. An appointed manager was working at the home and aware of the need to apply to CQC for registration as manager.

During the inspection we spoke with 17 of the people living at the home and with six of their visitors. We also spoke individually with nine members of staff who held different roles within the home and with two visiting professionals. We examined a variety of records relating to people living at the home and the staff team. We also looked at systems for checking the quality and safety of the service.

People living at the home told us that they liked and trusted the staff team. They told us that staff treated them kindly and were responsive to their needs. Staff received appropriate training and were aware of how to carry out their role safely and well.

Staffing levels were adequate with plans in place to increase these as more staff were recruited. Robust recruitment procedures were in place and followed to ensure staff were suitable to work with people who may be vulnerable.

Polices and procedures were in place for safeguarding vulnerable adults. Staff were aware of these and senior staff ensured they were followed.

People’s medication was safely managed and people received the support they needed with their health care.

Support was provided to people to ensure their rights under the Mental Capacity Act were protected.

People received the support they needed to eat and drink and were regularly asked their opinions of the meals provided. Information about the home and how it operated was readily available to people living there and their visitors. In addition, systems were in place to formally obtain the views of people living at the home and their relatives.

A number of activities and events were arranged that people enjoyed taking part in. People were confident in raising any concerns or complaints that they had. Individual care plans were in place to guide staff on how to support people.

The home had a recently appointed manager who was aware of the need to registered with the CQC.

Systems for auditing the quality of the service and planning improvements were in place and effectively used.

Inspection areas

Safe

Good

Updated 8 March 2017

The service was safe.

Staffing levels were adequate with plans in place to increase these as more staff were recruited.

Robust recruitment procedures were in place and followed.

Polices and procedures were in place for safeguarding vulnerable adults.

Staff were aware of these and senior staff ensured they were followed.

People’s medication was safely managed.

Effective

Good

Updated 8 March 2017

The service effective.

People received the support they needed with their health care.

Support was provided to people to ensure their rights under the Mental Capacity Act were protected.

People received the support they needed to eat and drink and were regularly asked their opinions of the meals provided.

Staff received appropriate training and were aware of how to carry out their role safely and well.

Caring

Good

Updated 8 March 2017

The service was caring.

Information about the home and how it operated was readily available to people living there and their visitors.

People living at the home liked and trusted the staff team.

Staff had a good knowledge of people as individuals and spent time meeting their choices and needs.

Responsive

Good

Updated 8 March 2017

The service was responsive.

People told us staff were responsive to their needs.

A number of activities and events were arranged for people to participate in if they wished.

People were confident in raising any concerns or complaints that they had.

Individual care plans were in place to guide staff on how to support people.

Well-led

Good

Updated 8 March 2017

The service was well led.

The home had a recently appointed manager who was aware of the need to register with the CQC.

Systems for auditing the quality of the service and planning improvements were in place and effectively used.

The views of people living at the home and their relatives were listened to and acted upon.