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Archived: Arundel Park Residential and Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 18 September 2019

About the service

Arundel Park Residential and Nursing Home is a residential care home providing personal and nursing care to a maximum of 50 people aged 65 and over. At the time of the inspection the service was supporting 48 people. Care was provided over two floors for people with complex healthcare needs and those living with dementia.

People’s experience of using this service and what we found

People told us how the care at Arundel Park helped them to feel safe. Risk was assessed in appropriate detail and regularly reviewed. Staff understood their responsibility to report any concerns and we found action had been taken in response. Medicines were safely managed in accordance with best-practice guidance and regulation. Staff were safely recruited and subject to checks before they started work. However, staff were not always deployed effectively across the building. We discussed this with the registered manager who agreed to review the deployment of staff at the busiest times.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Most people told us they enjoyed the food and drinks available and had a good choice. The service operated in accordance with the relevant standards and best-practice guidance. Staff were given regular training and supervision told us they felt well-supported by the registered manager and provider. The building was in the process of being refurbished. Work was planned to improve the experience of people living with dementia.

The people we spoke with were very positive about the conduct of staff, the care they provided and their kindness. We saw and heard examples of staff interacting positively with people throughout the inspection. People were involved in making decisions about their care and their rights to privacy and dignity were understood. Where people had additional or different needs relating to equality and diversity, this was recorded and reflected in the care provided.

We saw clear evidence people’s individual needs and preferences were met by the service. Staff adapted the way in which they communicated with people to engage them and to ensure important information was shared. People were supported and encouraged to take part in a range of activities and to maintain relationships. Complaints were addressed in accordance with the provider’s policy and best-practice guidance.

Our observations and discussions evidenced a positive, learning culture where people were supported to reflect on performance and improve practice. The registered manager and provider constantly monitored the provision of care and the environment to further improve people’s experience of receiving care. The people we spoke with said communication with the management team was good. There was clear evidence of working with healthcare professionals and commissioners to improve outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 8 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 18 September 2019

The service was well-led.

Details are in our well-led findings below.