Housing 21 - Paddy Geere House

Updated 26 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 16 February 2022 and was announced. We gave the service three days’ notice of the inspection

Updated 26 February 2022

Housing & Care 21 - Paddy Geere House provides personal care to people living in their own flats within an extra care housing complex. At the time of our inspection there were 38 people using the service.

During our last inspection on 25 March 2015, the service was rated Good. At this inspection we found the service remained Good.

The service has a registered manager. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service told us that they felt safe. There were systems in place designed to safeguard people from the risk of possible harm. Personalised risk assessments were completed and updated as required.

The service continued to have robust recruitment procedures in place. There were sufficient staff on duty to meet people’s needs. Staff had received training in the safe storage, recording and administration of medicines.

Staff understood their roles and responsibilities in relation to infection control and food hygiene and they had received training in these areas.

Staff were knowledgeable and competent in their roles and were supported by way of supervision and appraisals, to provide feedback on performance and plan future personal development.

People were supported to maintain choice and control over their lives and staff supported them in the least restrictive way possible. People were supported to maintain their health and well-being and to access health care services.

Staff were kind, respectful and maintained people's dignity and privacy. Positive relationships existed between people and staff. The staff were knowledgeable about the people they supported.

People were involved in planning their support and deciding how they were supported. People had detailed care plans, which reflected their needs and had been reviewed at regular intervals and after significant events.

People and staff knew how to raise concerns. Information regarding the complaints procedure was available in the reception area of the service. The service had a consistent process for receiving and recording complaints, concerns and compliments.

Quality assurance processes were in place. Feedback on the service was encouraged and people were provided with frequent opportunities to express their views on the care and support they received.

There was an open culture. People and staff found the registered manager supportive and approachable. The service sought the advice of other organisations upon management and quality assurance.

Further information is in the detailed findings below.