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Housing 21 - Shearman Court Good

Inspection Summary

Overall summary & rating


Updated 16 August 2019

About the service

Housing and Care 21 – Shearman Court provides care and support to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our visit there were 11 people in receipt of the regulated activity of personal care.

People’s experience of using this service and what we found

People were happy with the service they received from Housing and Care 21 – Sherman Court. People complimented the continuity of their care which was provided by skilled and competent staff.

There were enough safely recruited staff to make sure that people had their needs met in a timely manner.

People felt safe when receiving care. Staff understood their responsibilities in relation to protecting people from the risk of harm. Where risks to people’s health and welfare had been identified, assessments were in place and action had been taken to manage and reduce these risks.

People were involved in planning their own care and their care plans reflected their individual needs and choices.

People received their medicine as prescribed and were supported to access health services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People were supported by staff who had received training and support to carry out their job roles effectively. Staff spoke positively about the support they received from the registered manager.

Information from audits, incidents and quality checks were used to drive continuous improvements to the service people received.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 10 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 16 August 2019

The service was safe.

Details are in our safe findings below.



Updated 16 August 2019

The service was effective.

Details are in our effective findings below.



Updated 16 August 2019

The service was caring.

Details are in our caring findings below.



Updated 16 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 16 August 2019

The service was well-led.

Details are in our well-Led findings below.