Updated 22 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by an inspector and an inspection manager.
Service and service type:
Housing & Care 21 – Staveley Court provides care and support to people living in 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation can be bought or rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support. Not everyone using the service received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
The registered manager had left and a new manager had been appointed. The new manager was in the process of applying for registration with the Care Quality Commission. Registered managers along with the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was announced at short notice to ensure the manager would be available and to give them time to arrange for us to visit people in their own homes.
What we did:
Before we visited the service, we reviewed information we held about the service such as when the provider told us about serious injuries or events. We contacted commissioners to seek their feedback. We received no information of concern. We reviewed the information the provider had sent us in the Provider Information Return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make.
We visited the service on 25 March 2019. During the inspection we spoke with four people who used the service, two relatives and a visiting health care professional. We spoke with the manager the deputy manager and two care workers. We looked at a selection of records which included; four peoples care records, medication records, three staff recruitment records, training records, meeting notes and audit reports.